Regional Customer Success Lead - OR1 & Video Tech Adoption

Karl Storz Endoscopy; El Segundo (CA); On-site; USD 110,000 - 150,000; Full time

Job summary

KARL STORZ Endoscopy is seeking a Customer Success Utilization Manager to drive adoption and value of OR1 and video technologies regionally. The role partners with hospitals, clinicians, and leadership to ensure long-term success post-installation.

The candidate combines technical acumen, project management, and customer-facing consulting to optimize clinical workflows and technology utilization across multiple sites with significant travel.

Qualifications

• Bachelor's degree with technical aptitude or equivalent experience.
• Experience in operating room or medical device environment preferred.
• 2–3+ years in OR sales/service or technical customer-facing role.

Responsibilities

• Drive adoption, utilization and long-term success of OR1 and video tech.
• Onboard customers with customized adoption plans and KPIs.
• Lead post-installation project management and go-live activities.
• Serve as regional expert on KARL STORZ video systems and workflows.
• Provide training to physicians, clinicians and staff.
• Build executive relationships through Quarterly Business Reviews.
• Act as trusted advisor to maximize value and customer satisfaction.

Skills

Project management

Customer relationship management

Consulting with customers

Presentation and communication

Problem solving

Cross-functional collaboration

Travel readiness

Education

Bachelor's degree or equivalent

Job description

KARL STORZ Endoscopy is seeking a Customer Success Utilization Manager to drive adoption and value of OR1 and video technologies regionally. The role partners with hospitals, clinicians, and leadership to ensure long-term success post-installation.

The candidate combines technical acumen, project management, and customer-facing consulting to optimize clinical workflows and technology utilization across multiple sites with significant travel.