OR Technology Adoption & Utilization Specialist

KARL STORZ North America; Newark (NJ); On-site; USD 90,000 - 130,000; Full time

Job summary

KARL STORZ North America is seeking a Customer Success Utilization Manager (CSUM) to drive adoption, utilization, and long-term value of our Operating Room Integration and Video Technologies across the New Jersey region. You will partner with hospitals, physicians, clinicians, and executives to optimize deployments after installation.

You will lead onboarding, post-implementation projects, develop adoption plans, train staff, monitor usage metrics, and present outcomes to leadership.

Qualifications

• Bachelor's degree or equivalent with strong technical aptitude.
• Experience in OR sales/service or technical customer-facing roles.
• Familiarity with medical devices and integration platforms is a plus.
• Ability to work in a matrixed environment and travel extensively.

Responsibilities

• Develop onboarding and utilization plans to maximize OR1/video investments.
• Lead post-installation projects and ensure successful deployment and adoption.
• Train clinicians and staff across care settings on new tech.
• Analyze usage metrics and create KPI-driven success plans.
• Present utilization results to executives and collaborate with cross-functional teams.

Skills

Technical aptitude

Project management

Customer relationship mgmt

Training & education

Communication skills

Travel readiness

Education

Bachelor's degree or equivalent

Job description

KARL STORZ North America is seeking a Customer Success Utilization Manager (CSUM) to drive adoption, utilization, and long-term value of our Operating Room Integration and Video Technologies across the New Jersey region. You will partner with hospitals, physicians, clinicians, and executives to optimize deployments after installation.

You will lead onboarding, post-implementation projects, develop adoption plans, train staff, monitor usage metrics, and present outcomes to leadership.