Regional Customer Success Lead — OR & Video Tech

Karl Storz

Newark (NJ)

On-site

USD 90,000 - 130,000

Full time

4 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Medical / Dental / Vision

Tuition reimbursement

Paid time off & vacation

Job summary

Karl Storz is seeking a Customer Success Utilization Manager to drive adoption and long-term value of OR1 and video technologies across a New Jersey regional footprint. You will partner with hospitals, clinicians, and executives to ensure successful deployment and sustained utilization.

The role requires strong technical acumen, project management, and consulting experience, with extensive travel so you’ll work closely with healthcare providers to achieve measurable outcomes through our advanced

Qualifications

Bachelor's degree or equivalent with technical aptitude.
2–3 years in Operating Room Sales or Service, OR a technical customer-facing role or related experience.
Travel extensively throughout the assigned region.
Strong project management and customer relationship skills.
Experience in training, educating, or consulting with customers.

Responsibilities

Develop onboarding and utilization strategies to maximize value of OR1 and video tech.
Create adoption plans to increase engagement and utilization.
Analyze usage metrics to identify growth opportunities.
Establish KPIs and business plans for long-term adoption.
Manage onboarding, go-live activities, and post-installation plans.
Monitor milestones for deployment and utilization of hardware/software.
Maintain onboarding docs and customer success plans.
Act as strategic consultant during deployment and change management.