Regional Customer Experience Leader — Travel Required

Oak Harbor Freight Lines, Inc.; Phoenix (AZ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401K with 100% match up to 5%

Career development opportunities

Job summary

Oak Harbor Freight Lines is seeking a Regional Customer Experience Supervisor to lead and mentor a team delivering world-class service across our footprint. You will partner with operations leaders and sales to resolve complex customer issues, provide coaching and onboarding, and deliver weekly performance reports to the Director.

Occasional travel to other terminals is required. Strong leadership, communication, and conflict resolution skills are essential, with a track record of building

Qualifications

• 3+ years in a supervisor role
• Minimum 1 year in the freight industry (LTL preferred)
• Minimum 3 years of customer service experience
• Proven leadership, teambuilding and interpersonal skills
• Ability to influence across levels without formal authority
• Excellent communication and negotiation skills
• Strong PC proficiency and MS Office experience
• Travel to any Oak Harbor footprint locations
• AS400 experience preferred but not required
• HS diploma or GED/equivalent required

Responsibilities

• Lead team to deliver world class customer experience
• Identify training opportunities and provide coaching
• Handle escalated customer concerns to resolve issues
• Collaborate with operations and sales to resolve large problems
• Provide weekly performance reports to the Director of Customer Experience

Skills

Leadership

Team building

Interpersonal skills

Communication

Negotiation

Education

High School Diploma or GED

Tools

AS400 experience

MS Office

Job description

Oak Harbor Freight Lines is seeking a Regional Customer Experience Supervisor to lead and mentor a team delivering world-class service across our footprint. You will partner with operations leaders and sales to resolve complex customer issues, provide coaching and onboarding, and deliver weekly performance reports to the Director.

Occasional travel to other terminals is required. Strong leadership, communication, and conflict resolution skills are essential, with a track record of building