Regional Customer Care Manager – Parts & Logistics

ALVEST; Windsor (CT); On-site; USD 80,000 - 90,000; Full time

Job summary

ALVEST is seeking a Customer Care Manager in Windsor, CT to lead the regional Customer Service team and ensure exceptional service and operational efficiency.

You will partner with Spare Parts Americas, drive process improvements, manage orders and quotations in SPQ/ERP, and collaborate with logistics to guarantee timely shipments.

Requires 5+ years in customer service, 2+ years in supervision, and up to 25% travel; on-site schedule, full-time.

Qualifications

• 5+ years of experience in customer service, preferably in technical or spare parts sales.
• 2+ years in a supervisory or managerial role.
• Strong understanding of ERP systems and quoting tools (e.g., SPQ or similar).
• Excellent leadership, organizational, and communication skills.
• Willingness to travel up to 25% domestically and internationally.
• Proficiency in Microsoft Excel.

Responsibilities

• Lead, coach, and develop a high-performing customer service team.
• Oversee customer accounts and ensure satisfaction and responsiveness.
• Manage daily operations of the Customer Service team, including order processing and quotations.
• Coordinate with logistics and warehouse teams to track shipments.
• Prepare regular reports on team performance and market trends.

Skills

Customer service

Leadership

ERP systems

Quoting tools

Excel

Travel

Part / spare parts knowledge

Tools

SPQ

Job description

ALVEST is seeking a Customer Care Manager in Windsor, CT to lead the regional Customer Service team and ensure exceptional service and operational efficiency.

You will partner with Spare Parts Americas, drive process improvements, manage orders and quotations in SPQ/ERP, and collaborate with logistics to guarantee timely shipments.

Requires 5+ years in customer service, 2+ years in supervision, and up to 25% travel; on-site schedule, full-time.