Customer Operations Leader: Drive Service, Growth & Profit

Page Mechanical Group, Inc.; Parsons (KS); On-site; USD 85,000 - 110,000; Full time

Job summary

Astec is seeking a Customer Operations Manager to guide the Parts Department, enhance customer satisfaction, and drive profitability in parts sales. You will lead customer service activities, coordinate orders, and interact with dealers, suppliers, and internal teams across Sales, Engineering, Purchasing, and Accounting.

The role requires 5+ years in a similar environment, strong communication, and travel as needed.

Qualifications

• Minimum of two years post high school education.
• Bachelor’s degree preferred or equivalent experience.
• 5+ years of work experience in similar environment (Sales and/or Customer Service).
• Some experience in mechanical or machinery related industry preferred.
• Ability to read and interpret mechanical/electrical drawings preferred.
• Excellent interpersonal, communication, and collaboration skills.

Responsibilities

• Provide guidance to the Parts Department Team to promote customer satisfaction and profitability.
• Direct customer contact via phone, email, and in person with customers, dealers, suppliers, and carriers.
• Oversee on-time management of orders, including tracking and transport quoting.
• Produce and analyze data, statistics and reports related to customer service.
• Oversee margins and budget for Parts sales and transport.
• Coach and supervise Parts Team; manage workload and performance evaluations.
• Travel to customers, trade shows and accounts as needed to build loyalty.

Skills

Customer service leadership

Supervisory experience

Communication

Problem solving

Travel readiness

Education

Bachelor’s degree preferred or equivalent experience

Two years post high school education

Tools

Microsoft Office

Job description

Astec is seeking a Customer Operations Manager to guide the Parts Department, enhance customer satisfaction, and drive profitability in parts sales. You will lead customer service activities, coordinate orders, and interact with dealers, suppliers, and internal teams across Sales, Engineering, Purchasing, and Accounting.

The role requires 5+ years in a similar environment, strong communication, and travel as needed.