Regional Customer Care Leader: Grow Teams & Service

Thrasher Group; Omaha (NE); On-site; USD 80,000 - 105,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(K) match

Paid training

Career growth

Job summary

Thrasher Group is seeking a Regional Customer Care Manager in Omaha to lead our sales and service appointment teams, monitor social channels, and set a high standard for customer experience. You will own metrics, coach staff, and partner with technology vendors to continuously improve tools and processes.

The role requires call center leadership, a track record of hitting team metrics, and strong data-driven decision making.

Qualifications

• Call center experience required.
• 3–5 years of leadership experience in a call center.
• Proven track record of hitting team metrics such as conversion rate, service level, and first call resolution.
• Experience coaching, training, and giving performance feedback, including live call monitoring or quality assurance.
• Experience working with phone systems, chat platforms, and CRM software, including vendor relationships.
• Strong reporting and data skills, including building reports in Excel or similar tools and turning results into action plans.
• Pre-employment screening includes background checks.

Responsibilities

• Lead, cast vision, align your team, and hold everyone accountable while living Thrasher’s purpose, mission, and values.
• Coach, develop your people daily, train new and tenured team members, and provide timely feedback.

Skills

Call center

Leadership

Data reporting

Communication

Tools

RingCentral

CRM software

Excel

Job description

Thrasher Group is seeking a Regional Customer Care Manager in Omaha to lead our sales and service appointment teams, monitor social channels, and set a high standard for customer experience. You will own metrics, coach staff, and partner with technology vendors to continuously improve tools and processes.

The role requires call center leadership, a track record of hitting team metrics, and strong data-driven decision making.