Regional CS Ops Leader, Midwest Automated Intralogistics

E80 Group; Chicago (IL); On-site; USD 120,000 - 140,000; Full time

Job summary

E80 Group, a multinational intralogistics specialist, seeks a Regional Customer Service Operations Manager for the Midwest (Chicago-based). This role oversees automated systems across key sites, leading resident engineers, remote support, and back-office teams to maximize uptime and contract SLA performance.

Reporting to the CS Operations Manager USA & Canada, you will drive cross-functional execution with Service, PM, Engineering, and Sales, manage escalations, and deliver improvement

Qualifications

• 7+ years in automation, intralogistics, or material handling (service, operations, or project roles).
• Experience leading cross-functional technical teams in complex environments.
• Strong understanding of automated systems (LGVs, ASRS, robotics, packaging lines).
• Proven ability to manage customer-facing operations and escalations.
• Data-driven mindset with strong analytical capability.

Responsibilities

• Own system performance across assigned sites (uptime, throughput, reliability)
• Lead field service teams (RAEs, support engineers, coordinators) across multiple locations
• Drive SLA execution and act as contract owner for key accounts
• Lead cross-functional execution across Service, PM, Engineering, and Sales
• Manage escalation and resolution of complex technical and operational issues
• Identify and deliver improvement initiatives (retrofits, optimizations, upgrades)
• Develop high-performing teams through coaching, accountability, and performance management

Skills

Leadership

Data-driven mindset

Analytical capability

Cross-functional teamwork

Automation

Intralogistics

Tools

SAP

Salesforce

Job description

E80 Group, a multinational intralogistics specialist, seeks a Regional Customer Service Operations Manager for the Midwest (Chicago-based). This role oversees automated systems across key sites, leading resident engineers, remote support, and back-office teams to maximize uptime and contract SLA performance.

Reporting to the CS Operations Manager USA & Canada, you will drive cross-functional execution with Service, PM, Engineering, and Sales, manage escalations, and deliver improvement