Regional Coordinator

EMCOR Facilities Services, Inc.; Cincinnati (OH); On-site; USD 52,000 - 68,000; Full time

Job summary

EMCOR Facilities Services, Inc. in Cincinnati seeks a Regional Coordinator to support the Regional Manager and Facility Managers across a dedicated region of the Kimberly-Clark account portfolio. You will coordinate with EFS technicians and subcontractors, manage work orders in CMMS, and ensure client expectations are met.

Strong communication and follow-up skills are required. Responsibilities include escalations, contract compliance for repair/maintenance, and coordinating parts with

Qualifications

• High School Diploma or equivalent.
• 3-5 years administrative experience, industrial environment desirable.
• Proficiency in Microsoft Office including Excel, Word, PowerPoint.
• Extensive experience with CMMS platforms.
• Valid driver’s license and English language proficiency.

Responsibilities

• Serve as the main point of contact for client escalations and ensure timely resolution to requests.
• Manage all work orders, including emergency service requests, from inception through completion in CMMS.
• Ensure in-house and 3rd party technicians meet assigned performance targets.
• Support subcontractor dispatch, scheduling, service escalations, and payment inquiries.
• Support Regional Manager to meet contractual requirements including repair, maintenance, landscaping, snow removal, and janitorial.
• Coordinate with Procurement Specialist for parts and equipment.
• Review and approve work exceeding predefined thresholds.
• Communicate with RM, FMs, clients, and service providers as needed.
• Review corrective action plans from Customer Satisfaction reports and ensure resolutions.
• Maintain positive relationships with client representatives and service providers.

Skills

Excellent communicator

Strong follow-up

Coordination

English

Education

High School Diploma or equivalent

Tools

CMMS platforms

Microsoft Office (Excel, Word, PowerPoint)

Job description

About Us

From commercial office space and manufacturing to multi-site retail portfolios, we manage and support over 1 billion square feet of facilities space for the nation’s leading organizations. We provide comprehensive facility services ranging from mechanical maintenance and self-performed, site-based operations to energy-efficiency upgrades and supplier-managed interior/exterior maintenance.

Job Summary

The Regional Coordinator will support the Regional Manager and the Facility Managers, overseeing a dedicated region of the Kimberly-Clark account portfolio. The Regional Coordinator will be an excellent communicator and have exceptional follow-up capabilities, to support the day-to-day facility operations and maintenance, and to ensure performance against client expectations. This position is responsible for coordination within the assigned region, including, but not limited to: managing work order completion; providing client follow-up; and performing against assigned targets. The ideal candidate will efficiently coordinate with EFS technicians and subcontractors, and work with client colleagues within the region.

Essential Duties & Responsibilities

• Serve as the main point of contact for client escalations and ensure timely resolution to requests
• Manage any and all work orders, including emergency service requests, from inception through to completion, in CMMS platform
• Ensure both in-house and 3rd party technicians supporting the account are achieving assigned performance targets
• Support, as needed:
  • Subcontractor dispatch
  • Subcontractor scheduling
  • Service escalations
  • Payment-related inquiries
• Support Regional Manager and support staff in ensuring routine services meet contractual requirements including but not limited to repair & maintenance, landscaping, snow removal, and janitorial service
• Coordinate with Procurement Specialist for parts and equipment needed to perform services
• With support of the Regional Manager, review and approve all work which exceeds predefined thresholds
• Communicate/escalate with appropriate parties (RM, FMs, local client, service providers, etc.) as needed
• Review and develop necessary corrective action plans related to Customer Satisfaction reports completed by client. Ensure appropriate resolution to problems identified during facility inspections.
• Cultivate and maintain a positive working relationship with client representatives (EFS or K-C) and service providers
• Other duties as assigned

Qualifications

Education (HS Diploma, Under/Graduate Degree, etc.)

High School Diploma or equivalent

Business Experience (prior years’ work/related experience)

3-5 years administrative experience, previous experience in an industrial environment desirable

Licenses/Certifications

Valid driver’s license

Computer Skills

Extensive experience using Microsoft Office, including proficiency in Excel (formulas, pivot tables, etc.), Word, and PowerPoint. Familiarity with CMMS platforms.

Language Skills

English

Written and Oral Communication Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Affirmative Action Policy

Please review our Affordan

Geographic Disclosure

#EFS