Regional Conveyor Technician – Travel & Tech Support

Intralox, L.L.C.; Minneapolis (MN); On-site; USD 65,000 - 90,000; Full time

Job summary

Intralox has a position available for a Regional Field Service Technician in Minnesota/Wisconsin with the center of the territory around Rochester, MN. The role requires a strong mechanical background to provide technical service and support for low-tension polymer belting technology in conveyor applications.

You will travel regionally, including North America, and work closely with account managers to deliver world-class service, train customers onsite, and generate detailed reports.

Qualifications

• High school diploma or equivalent; further education is a plus.
• At least two years manufacturing, mechanical or agricultural experience.
• Strong mechanical background, ideally with experience in processing or conveying equipment.
• Ability to set priorities, utilize and coordinate resources, and manage visits from start to finish with little supervision.
• Customer service oriented personality and approach.
• Excellent English verbal and written communication skills.
• Computer proficiency, including demonstrated experience with Microsoft products.
• Preferred OSHA safety training certification.
• Able to independently drive a service van to appointments, lodgings, etc.
• Desire to travel regionally to North American customer locations.
• No restriction to travel to Canada.
• Approximately 70% travel or 168 days away per year. Most travel within 5 hours driving distance; some trips may be same-day.

Responsibilities

• Support and promote low-tension polymer conveyor belt applications.
• Effectively communicate and build relationships with account managers and customers.
• Support, coordinate and perform belt installations in customer facilities.
• Troubleshoot and correct problem installations or applications in the field.
• Find solutions on-the-fly; determine and communicate opportunities.
• Provide technical assistance and training to salespeople and customers remotely by phone, reports, webcasts, and especially in person at customer facilities.
• Inspect conveyors to gather detailed technical information on opportunities for improvement.
• Communicate belt and conveyor recommendations verbally and in written reports.
• Arrange and execute efficient travel on short notice, including nights and weekends.
• Occasionally perform belt performance program calculations.
• Maintain the professional appearance and safe operation of the service van and equipment.
• Service emphasis upon Food customers in a particular geographic region in North America.
• Periodic air travel required, reasonable access to regional airport.
• Relentless self-evaluation, continuous improvement, and striving for improved customer touches.

Job description

Intralox has a position available for a Regional Field Service Technician in Minnesota/Wisconsin with the center of the territory around Rochester, MN. The role requires a strong mechanical background to provide technical service and support for low-tension polymer belting technology in conveyor applications.

You will travel regionally, including North America, and work closely with account managers to deliver world-class service, train customers onsite, and generate detailed reports.