Regional Conveyor Field Service Technician

Intralox; Madison (WI); On-site; USD 60,000 - 80,000; Full time

Job summary

Intralox seeks a SERVICE+ Technician to support low-tension polymer conveyor belt applications across Minnesota/Wisconsin with Rochester, MN as the center. The role requires strong mechanical skills, excellent communication, and a willingness to travel regionally (about 70% of the time) and occasionally further into North America, including Canada.

You will install, troubleshoot, train customers, and work closely with account managers to align service with sales goals, delivering world-class

Qualifications

• High school diploma or equivalent; further education is a plus.
• At least two years manufacturing, mechanical or agricultural experience.
• Strong mechanical background with conveying equipment experience.

Responsibilities

• Support and promote low-tension polymer conveyor belt applications.
• Communicate and build relationships with account managers and customers.
• Support, coordinate and perform belt installations in customer facilities.
• Troubleshoot and correct problem installations or applications in the field.
• Find solutions on-the-fly; determine and communicate opportunities.
• Provide technical assistance and training to salespeople and customers remotely by phone, reports, webcasts, and in person.
• Inspect conveyors to gather detailed technical information on opportunities for improvement.
• Communicate belt and conveyor recommendations verbally and in written reports.
• Arrange and execute efficient travel on short notice, including nights and weekends.
• Occasionally perform belt performance program calculations.
• Maintain the professional appearance and safe operation of the service van and equipment.
• Service emphasis upon Food customers in a particular geographic region in North America.
• Periodic air travel required, reasonable access to regional airport.
• Relentless self-evaluation, continuous improvement, and customer touches.

Skills

Mechanical background

Verbal & written communication

Customer service oriented

Travel readiness

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Intralox seeks a SERVICE+ Technician to support low-tension polymer conveyor belt applications across Minnesota/Wisconsin with Rochester, MN as the center. The role requires strong mechanical skills, excellent communication, and a willingness to travel regionally (about 70% of the time) and occasionally further into North America, including Canada.

You will install, troubleshoot, train customers, and work closely with account managers to align service with sales goals, delivering world-class