Regional Conveyor Field Service Technician

Intralox; Rochester (MN); On-site; USD 60,000 - 85,000; Full time

Job summary

Intralox in Rochester, MN seeks a SERVICE+ Technician with a strong mechanical background to support low-tension polymer belting technology in conveyor applications. The role involves traveling across North America (occasional Canada), with about 70% travel, and collaborating with account managers to deliver world-class service and actionable insights.

The ideal candidate has 2+ years in manufacturing/mechanical roles, excellent English communication, and the ability to train customers onsite

Qualifications

• High school diploma or equivalent; further education is a plus.
• At least two years manufacturing, mechanical or agricultural experience.
• Strong mechanical background, experience with processing or conveying equipment.
• Excellent English verbal and written communication skills.

Responsibilities

• Support and promote low-tension polymer conveyor belt applications
• Effectively communicate and build relationships with account managers and customers
• Support, coordinate and perform belt installations in customer facilities
• Troubleshoot and correct problem installations or applications in the field
• Find solutions on-the-fly; determine and communicate opportunities
• Provide technical assistance and training to salespeople and customers remotely by phone, reports, webcasts, and especially in person at customer facilities
• Inspect conveyors to gather detailed technical information on opportunities for improvement
• Communicate belt and conveyor recommendations verbally and in written reports
• Arrange and execute efficient travel on short notice, including nights and weekends
• Occasionally perform belt performance program calculations
• Maintain the professional appearance and safe operation of the service van and equipment
• Service emphasis upon Food customers in a particular geographic region in North America
• Periodic air travel required, reasonable access to regional airport
• Relentless self-evaluation, continuous improvement, and striving for improved customer touches

Skills

Mechanical background

Strong communication

Travel readiness

Team collaboration

Education

High school diploma or equivalent

Job description

Intralox in Rochester, MN seeks a SERVICE+ Technician with a strong mechanical background to support low-tension polymer belting technology in conveyor applications. The role involves traveling across North America (occasional Canada), with about 70% travel, and collaborating with account managers to deliver world-class service and actionable insights.

The ideal candidate has 2+ years in manufacturing/mechanical roles, excellent English communication, and the ability to train customers onsite