Regional Compliance Manager (Hybrid - Marlborough, MA)

Quest Diagnostics Incorporated; Marlborough (MA); On-site; USD 110,000 - 125,000; Full time

Benefits offered by this job

Day 1 medical and health benefits

401(k) with company match 5%

Education assistance through MyQuest

Annual incentive plans

Well-being programs

Life and disability insurance

Employee stock purchase plan

Job summary

Quest Diagnostics Incorporated is seeking a Regional Compliance professional in Marlborough, MA. The role reports to the Regional Compliance Director and focuses on communicating, training, monitoring, and enforcing compliance with federal and state laws across laboratories in the region.

The role emphasizes investigations, audits, program management, and cross-functional collaboration to ensure adherence to policies and regulatory requirements.

Qualifications

• 7+ years in healthcare with compliance, billing, operations and/or medical technology.
• Experience conducting audits and communicating findings.
• Experience supervising or providing technical leadership to others.
• Experience with Quest LIS and related systems desirable.

Responsibilities

• Support the Regional Compliance Director and represent at partner meetings as needed.
• Manage compliance procedures and processes.
• Respond to internal/external customers regarding policies and assist in solving business problems.
• Provide day-to-day compliance support to Director-level colleagues.
• Assist in addressing legal and compliance issues with Corporate departments and leadership.
• Investigate reports of misconduct or non-compliance and implement corrective action including training.

Skills

Compliance knowledge

Auditing

Training

Leadership

Communication

Education

Bachelor's degree in Medical Technology or Business Administration

CHC or CHPC certification desirable

Tools

Quest LIS

Other business systems

Job description

Pay Range: $110,000 - $125,000 / year

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

About the role

At the direction of the Regional Compliance Director, responsible for communicating, training, driving and proactively monitoring compliance with all applicable federal and state laws, regulations, policy directives and ethical requirements at the laboratories within the region.

Responsibilities

• Actively support the Regional Compliance Director, including the ability to function as a substitute at business partner meetings and to provide guidance on complex issues
• Management of compliance related areas including implementation of procedures and processes
• Respond directly to internal/external customers regarding policies and assist them in finding solutions to business problems
• Provide day-to-day Compliance support to Director-level colleagues
• Assist in addressing Legal and Compliance issues in conjunction with Corporate departments and Senior Leadership / Executives within the Region
• Assist in the investigation of any reports (IRs) or evidence of misconduct or non-compliance, and implementation of corrective action including training and retraining
• Live training and communication to Quest employees on relevant policies, procedures and regulations
• Manage all Audit requests, activities and requirements for the Region under supervision of the Regional Director
• Manage the Compliance Monitoring Program and conduct site visits, as needed
• Coordinate activities of Compliance staff at the direction of the Regional Compliance Director
• Manage document assembly for third-party reimbursement audits; depositions and lawsuits; subpoena document production

Education

• B.S. in Medical Technology, Business Administration or experience
• CHC or CHPC certification desirable

Work Experience

• 7+ years in the healthcare industry with a background in compliance, billing, operations and/or medical technology
• Experience conducting audits and communicating findings
• Experience supervising or providing technical leadership to others highly preferred
• Experience with Quest Lab Information System and related business systems highly desirable
• Demonstrated program management experience

Attributes

• Understanding of all federal and state fraud and abuse laws and regulations
• Training, facilitation and presentation skills, including the ability to draft training materials
• Detailed knowledge of Compliance Policies and ability to explain and apply the policies to diverse fact patterns
• Knowledge of sales and billing policies and processes
• Demonstrated leadership, multi-tasking, communication and project management skills
• Understanding of all aspects of lab operations
• Combination of strong analytical skills and the demonstrated ability to translate analytical insights into proposed operational or strategic changes
• Excellent interpersonal, presentation, and facilitation skills
• Proven ability to be able to communicate and collaborate cross functionally multiple cross-functional groups and diverse personalities

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.