Regional Compliance Manager (Hybrid - Marlborough, MA)

Quest Diagnostics; Marlborough (MA); On-site; USD 110,000 - 125,000; Full time

Benefits offered by this job

Day 1 Medical

Best-in-class well-being programs

Annual health assessment Blueprint for

401(k) company match

Employee stock purchase plan

Career advancement opportunities

Job summary

Quest Diagnostics is seeking an experienced Regional Compliance role to oversee communication, training, and proactive monitoring of compliance with federal and state laws across laboratories in the region.

The role supervises and coordinates with Corporate departments and Senior Leadership, leading investigations and corrective actions while delivering live training on applicable policies and regulations.

Qualifications

• B.S. degree in Medical Technology or related field.
• CHC or CHPC certification desirable.
• 7+ years in healthcare with compliance, billing, operations and/or medical technology.
• Experience conducting audits and communicating findings.
• Experience supervising or providing technical leadership to others.
• Experience with Quest Lab Information System and related business systems desirable.

Responsibilities

• Support Regional Compliance Director and guide complex issues.
• Manage compliance procedures and processes.
• Respond to internal/external customers regarding policies and assist with solutions.
• Provide day-to-day Compliance support to Director-level colleagues.
• Assist in addressing Legal and Compliance issues with Corporate departments and Senior Leadership.
• Investigate reports and implement corrective action including retraining.
• Deliver live training and communicate policies to Quest employees.
• Manage audit requests and requirements for the Region.
• Oversee Compliance Monitoring Program and conduct site visits as needed.
• Coordinate Compliance staff activities under Regional Compliance Director.
• Manage document assembly for third-party reimbursement audits; depositions and lawsuits.

Skills

Training and facilitation

Presentation skills

Leadership

Project management

Cross-functional collaboration

Education

B.S. in Medical Technology

CHC or CHPC certification desirable

Tools

Quest Lab Information System

Job description

Job Description

Pay Range: $110,000 - $125,000 per year. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation. At the direction of the Regional Compliance Director, the role is responsible for communicating, training, driving, and proactively monitoring compliance with all applicable federal and state laws, regulations, policy directives, and ethical requirements within the laboratories in the region.

Benefits Information

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans are designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well‑being programs
• Annual, no‑cost health assessment program Blueprint for Wellness
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre‑tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy‑up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Responsibilities

• Actively support the Regional Compliance Director, including the ability to function as a substitute at business partner meetings and to provide guidance on complex issues
• Manage compliance-related areas including implementation of procedures and processes
• Respond directly to internal/external customers regarding policies and assist them in finding solutions to business problems
• Provide day‑to‑day Compliance support to Director‑level colleagues
• Assist in addressing Legal and Compliance issues in conjunction with Corporate departments and Senior Leadership / Executives within the Region
• Assist in the investigation of any reports (IRs) or evidence of misconduct or non‑compliance, and implementation of corrective action including training and retraining
• Live training and communication to quest employees on relevant policies, procedures and regulations
• Manage all Audit requests, activities and requirements for the Region under supervision of the Regional Director
• Manage the Compliance Monitoring Program and conduct site visits, as needed
• Coordinate activities of Compliance staff at the direction of the Regional Compliance Director
• Manage document assembly for third‑party reimbursement audits; depositions and lawsuits; subpoena document production

Qualifications

• B.S. in Medical Technology, Business Administration or relevant experience
• CHC or CHPC certification desirable

Work Experience

• 7+ years in the healthcare industry with a background in compliance, billing, operations and/or medical technology
• Experience conducting audits and communicating findings
• Experience supervising or providing technical leadership to others highly preferred
• Experience with Quest Lab Information System and related business systems highly desirable
• Demonstrated program management experience

Attributes

• Understanding of all federal and state fraud and abuse laws and regulations
• Training, facilitation and presentation skills, including the ability to draft training materials
• Detailed knowledge of Compliance Policies and ability to explain and apply the policies to diverse fact patterns
• Knowledge of sales and billing policies and processes
• Demonstrated leadership, multi‑tasking, communication and project management skills
• Understanding of all aspects of lab operations
• Strong analytical skills and demonstrated ability to translate analytical insights into proposed operational or strategic changes
• Excellent interpersonal, presentation and facilitation skills
• Proven ability to communicate and collaborate cross‑functionally with multiple groups and diverse personalities

About The Team

Quest Diagnostics honors our service members and encourages veterans to apply.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.