Regional Community Relations Manager

Centene Corp.; Latham (KS); On-site; USD 88,000 - 158,000; Full time

Job summary

Centene Corp. in the United States seeks a Manager of Community Relations to lead frontline staff, oversee community engagement, and build partnerships with providers, schools, and local organizations.

The role travels to Albany, Syracuse, Buffalo and Rochester to align outreach with business priorities and ensure compliance with regulatory standards. You will collaborate with Sales, Marketing, Provider Relations and other teams to drive member growth and access to health plan resources, monitor

Qualifications

• Bachelor degree in public relations, marketing, health administration, public health, social services, business, communications, or related field, or equivalent experience.
• 5+ years of community relations, outreach, marketing, sales, public health, provider engagement, or managed care experience.
• Experience leading field-based teams or direct reports.
• Experience building relationships with community-based organizations, providers, advocacy groups, and government entities.
• Experience with public speaking and data-driven outreach performance monitoring.
• Bilingual abilities preferred depending on territory.

Responsibilities

• Manage and provide direct oversight to Community Relations staff, including performance management, coaching, scheduling, development, and day-to-day field execution.
• Develop and execute community engagement strategies that strengthen relationships with community-based organizations, providers, faith-based organizations, schools, advocacy groups, elected/community leaders, and other local stakeholders.
• Build, maintain, and deepen strategic partnerships that support community trust, health plan visibility, member education, growth, and retention.
• Oversee community outreach activities, events, presentations, sponsorship activations, and local engagement initiatives across assigned territories.
• Partner with Sales, Marketing, Provider Relations, Quality, Retention, and other internal teams to align community engagement activities with business priorities.
• Monitor community needs, market trends, competitor activity, and local partnership opportunities to inform outreach strategy and territory planning.
• Review outreach activity, event outcomes, partnership effectiveness, and productivity reports to assess performance and identify improvement opportunities.
• Ensure direct reports are trained on products, compliance requirements, approved talking points, outreach standards, documentation expectations, and escalation pathways.
• Support relationship-building with providers and provider-facing organizations to improve community education, referral opportunities, and access to health plan resources.
• Represent the health plan at community meetings, health fairs, provider/community forums, task forces, and stakeholder events.
• Assist with escalated community, provider, partner concerns related to outreach, education, or access.
• Ensure all community relations activities comply with applicable government, regulatory, contractual, privacy, marketing, and organizational standards.
• Prepare updates, reports, and recommendations for leadership regarding community engagement performance, partnership impact, risks, and opportunities.
• Performs other duties as assigned.
• Complies with all policies and standards.
• Work Schedule: Monday - Friday with occasional evenings and weekends based on business needs.

Job description

Centene Corp. in the United States seeks a Manager of Community Relations to lead frontline staff, oversee community engagement, and build partnerships with providers, schools, and local organizations.

The role travels to Albany, Syracuse, Buffalo and Rochester to align outreach with business priorities and ensure compliance with regulatory standards. You will collaborate with Sales, Marketing, Provider Relations and other teams to drive member growth and access to health plan resources, monitor