Regional Collections Associate: Maximize Cash Recovery

Ryder System, Inc.; Pierre (SD); Remote; USD 50,000 - 61,000; Full time

Job summary

Ryder System, Inc. is seeking a Regional Collections Associate to manage a regional portfolio of accounts, maximize financial results, and protect Ryder's interests.

You will maintain customer communications, analyze disputes, and coordinate with Finance, Operations, Sales, and Rental leadership to resolve delinquencies. The role requires strong communication, problem solving, and the ability to work with multiple internal partners to drive collections efficiency and preserve customer

Qualifications

• H.S. diploma/GED required.
• Associate's degree preferred in business, accounting, financial or related field.
• Bachelor's degree preferred in business, accounting, financial or related field.
• One year or more in commercial collections required.
• Two years or more in accounting/financial with the H.S. Diploma required.
• 0 to One year in accounting/financial with the Associate's/Bachelor's degree required.
• Demonstrated knowledge of commercial collections process intermediate required.
• MS Office Suite intermediate required.

Responsibilities

• Contacts customers to solicit payment, negotiate cessation of services, obtain information on deductions and billing issues, and determines contract defaults.
• Analyzes disputes and deductions to facilitate resolution of amounts due to Ryder due to wrong rates, days, miles, subs, damages, fees, licensing, taxes, POs, repair orders, etc.
• Provide regular updates on receivables to Finance, Operations, Sales, and Rental leadership via conference calls and direct contact.
• Participates in projects, committees or focus groups related to enhancements in Collections, AR, Customer Service, and Billing.
• Develop documentation and user manuals as directed.
• Mitigate losses, improve receivables metrics, and save customer relationships by working with customers and management at all levels.
• Analyze financial/credit/operational data to plan and execute collections strategies.
• Performs other duties as assigned.

Skills

Problem solving

Communication skills

Customer relationships

Independence

Time management

Technical aptitude

Education

High School diploma / GED

Associate degree preferred

Bachelor's degree preferred

Tools

MS Office Suite

Job description

Ryder System, Inc. is seeking a Regional Collections Associate to manage a regional portfolio of accounts, maximize financial results, and protect Ryder's interests.

You will maintain customer communications, analyze disputes, and coordinate with Finance, Operations, Sales, and Rental leadership to resolve delinquencies. The role requires strong communication, problem solving, and the ability to work with multiple internal partners to drive collections efficiency and preserve customer