Regional Club Manager

Genesis Health Clubs; Louisville (KY); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a Regional Club Manager to drive financial growth across multiple locations. This role involves overseeing operations, training staff, and ensuring exceptional customer service. The ideal candidate will thrive in a goal-driven environment, possess strong leadership skills, and be adept at managing teams to achieve sales and service objectives. With opportunities for professional development and a supportive team atmosphere, this position offers a rewarding career path for those passionate about the fitness industry and dedicated to enhancing member experiences.

Benefits

401(k)

401(k) matching

Performance bonus

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Profit sharing

Training & development

Vision insurance

Wellness resources

Qualifications

• Strong customer service skills and experience in cash handling are essential.
• CPR certification required within 60 days of start date.

Responsibilities

• Oversee daily operations and financial performance of multiple club locations.
• Train and motivate staff to achieve sales and service goals.
• Manage recruitment, interviewing, and training of Club Managers.

Skills

Customer service abilities

Cash handling experience

Team management

Sales and profit goal setting

Emergency response

Education

CPR certification

Job description

Position: Regional Club Manager

Reports to: Regional Vice President

Employee Type: Full Time

Job Summary:

This position is responsible for the daily financial growth and performance of multiple locations by overseeing all aspects of the operation. The execution of all operations including the hiring, training and management of all Club Managers in the assigned region. Execution and inspection of all operations including the activities of all managers and supporting departments.

Duties and Responsibilities:

1. Ability to set and then surpass sales, service and profit goals
2. Train and motivate staff to achieve club objectives
3. Conduct daily meetings to discuss performance
4. Coordinate and manage department staffing levels with all teams
5. Assist Club Managers with recruitment, interviewing and training
6. Provide direction, set priorities and monitor staff achievement
7. Promptly respond to members' concerns
8. Attend all staff and club meetings and events
9. Maintain and update sales policies and procedures
10. Prepare, submit and monitor annual budget for department
11. Ability to thrive in a competitive, goal-driven environment
12. Work closely with retention departments to ensure high participation in the facilities
13. Ensure that all required documentation is completed in a timely manner
14. Establish and maintain professional relationships with staff
15. Ability to respond quickly and appropriately to emergency situations
16. Perform other duties and assignments as necessary or required
17. Grow dues base and constantly know your dues line
18. Help support and grow all departments in the facility
19. Produce staff that can grow with the company and become Club and Regional Club Managers

Expectations:

1. Present a professional demeanor at all times when representing the Genesis Health Clubs
2. Provide input in developing strategies to support goals and objectives
3. Recommend staff development/education activities
4. Develop and build a team atmosphere among staff and departments
5. Ability to respond to common inquiries or complaints

Job Requirements:

1. Available to work weekends, evenings, and holidays
2. Must hold current CPR certification or obtain within 60 days of start date
3. Ability to work well with others
4. Experience in cash handling and credit cards
5. Customer service abilities

Physical Requirements:

1. Ability to stand for long periods of time
2. Ability to lift up to 35 pounds
3. Ability to communicate with guests and other associates, including reading, writing, and speaking

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development
• Vision insurance
• Wellness resources