Club Manager and Social media content

Anytime Fitness; Loudon (TN); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a dynamic team as a Member Services Representative at a leading fitness club. In this role, you will be the face of the club, responsible for growing the membership base and connecting members with personal training services. Your outgoing personality and motivational skills will shine as you engage with the community and ensure members feel welcomed and supported. This position offers an exciting opportunity to make a positive impact in people's fitness journeys while thriving in a vibrant work environment. If you're passionate about fitness and customer service, this is the perfect role for you!

Qualifications

• Outgoing personality with excellent communication skills.
• Motivated to engage with members and community.

Responsibilities

• Grow the membership base and connect members to the Personal Training Manager.
• Act as the club ambassador and engage with the local community.

Skills

Customer Service

Sales Skills

Communication

Motivation

Job description

The Member Services Representative

Objective:

The Member Services Representative is responsible for growing the membership base and connecting members to the Personal Training Manager.

The Member Services Representative is also the club ambassador, connecting the local community with their club.

Key Performance Indicators:

1. Close 70% of membership consultations.
2. Schedule 90% of new members with Personal Training Manager for training consultations.
3. Keep current accounts/membership dues in good standing.
4. Complete daily tasks as assigned by the club's follow-up algorithm.

Characteristics of successful Member Services Representatives:

1. Outgoing - Member Service Reps are the easiest people to talk to (on the phone, in person, etc.). They ask great questions and listen with care. They are the “face of the club,” so they must set the bar for professionalism.
2. Motivated - Member Service Reps are always busy. They never stop during working hours prospecting on the phone, on social media, and at community events.
3. Happy - Member Service Reps can be counted on for a positive, uplifting smile or word of encouragement.