Regional Club Manager

Genesis Health Clubs; Kansas City (MO); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player in health and fitness is seeking a dynamic Regional Club Manager to drive financial growth and sales performance across multiple locations. This role involves overseeing sales operations, training Club Managers, and ensuring high customer satisfaction. The ideal candidate will thrive in a competitive environment, possess strong leadership skills, and be committed to developing a motivated team. If you are passionate about fitness and have a knack for sales, this opportunity is perfect for you to make a significant impact in a thriving organization.

Qualifications

• Proven experience in sales management and staff training.
• Strong customer service and communication skills required.

Responsibilities

• Oversee sales operations and manage multiple club locations.
• Train and motivate staff to achieve sales and service goals.

Skills

Sales Management

Staff Training

Customer Service

Budget Management

Team Leadership

Education

High School Diploma

Bachelor's Degree in Business Management

Job description

Position: Regional Club Manager Reports to: Owner Employee Type: Full Time

This position is responsible for the daily financial growth and sales performance of multiple locations by overseeing all aspects of the sales operations. The execution of all sales operations including the hiring, training and management of all Club Managers in assigned region. Execution and inspection of all sales operations including the activities of all Fitness Advisors and supporting departments.

Duties and Responsibilities:

• Ability to set and then surpass sales, service and profit goals
• Train and motivate staff to achieve club objectives
• Conduct daily sales meetings to discuss performance
• Coordinate and manage department staffing levels with all teams
• Assist Club Managers with recruitment, interviewing and training
• Provide direction, set priorities and monitor staff achievement
• Promptly respond to members concerns
• Attend all staff and club meetings and events
• Maintain and update sales policies and procedures
• Prepare, submit and monitor annual budget for department
• Ability to thrive in a competitive, goal-driven environment
• Works closely with retention departments to ensure high participation in the facilities
• Ensures that all required documentation is completed in a timely manner
• Establish and maintain professional relationships with staff
• Ability to respond quickly and appropriately to emergency situations
• Preform other duties and assignments as necessary or required
• Grow dues base and constantly know you dues line
• Help support and grow all departments in the facility
• Produce staff that can grow with the company and become Club and Regional Club Managers

Expectations:

• Present a professional demeanor at all times when representing the Genesis Health Clubs
• Provide input in developing strategies to support goals and objectives
• Recommend staff development/education activities
• Develop and build a team atmosphere among staff and departments
• Ability to respond to common inquiries or complaints

Job Requirements:

• Available to work weekends and evenings and holidays
• Must hold current CPR certification or obtain within 60 days of start date
• Ability to work well with others
• Experience in cash handling and credit cards
• Customer service abilities

Physical Requirements:

• Ability to stand for long periods of time
• Ability to lift up to 35 pounds
• Ability to communicate with guests and other associates, including reading, writing and speaking