Club Manager

Genesis Health Clubs; Kansas City (MO); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in the fitness sector is on the lookout for a dynamic manager who thrives in a customer-focused environment. This role is pivotal in driving sales performance and ensuring the financial success of the club. You will lead a team of Fitness Advisors, manage sales operations, and cultivate a welcoming atmosphere for members. With responsibilities ranging from staff training to maintaining club standards, this position offers an exciting opportunity to make a significant impact. If you are passionate about fitness and customer service, this role is perfect for you.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(K)

401(K) Employer matching

Qualifications

• Experience in managing sales operations and staff training.
• Ability to respond to customer inquiries and complaints effectively.

Responsibilities

• Oversee sales operations and manage Fitness Advisors.
• Conduct daily sales meetings and report to regional leaders.
• Ensure high standards of cleanliness and safety in the club.

Skills

Customer Service Abilities

Sales Management

Team Leadership

Cash Handling

Education

CPR Certification

Job description

Genesis Health Clubs is seeking hospitality driven managers who provide superior customer service with the drive to be the best! This role will ensure the financial growth and sales performance of the club by overseeing all aspects of the sales operations. Execution and inspection of all sales operations including the activities of all Fitness Advisors and supporting departments. Manage and participate in all sales related functions including prospecting, staff training, new members sales and member retention.

Duties and Responsibilities:

• Seek new and existing memberships to exceed sales goals by phone, outside sales, and current member retention
• Report and communicate daily with regional team leaders on sales activity
• Conduct daily sales meetings to discuss performance and objectives with club team
• Responsible for interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining staff
• Assures that effective orientation and training are given to each new team member
• Responsible for addressing complaints and resolving problems
• Promptly responding to members concerns
• Ensure club meets all standards for cleanliness, maintenance, and safety
• Direct and help manage other departments within the club
• Attend all staff and club meetings and events
• Establish and maintain professional relationships with staff
• Maintain and update sales policies and procedures
• Always know and be aware of club revenues and goals
• Works closely with retention departments to ensure high participation in the facilities
• Ensures that all required documentation is completed in a timely manner.
• Ability to respond quickly and appropriately to emergency situations.
• Perform other duties and assignments as necessary or required
• Help support and grow all departments in the facility

Expectations:

• Present a professional demeanor at all times when representing the Genesis Health Clubs
• Provide input in developing strategies to support goals and objectives
• Recommend staff development/education activities
• Develop and build a team atmosphere among staff and departments
• Ability to respond to common inquiries or complaints

Job Requirements:

• Available to work weekends and evenings and holidays
• Must hold current CPR certification or obtain within 60 days of start date
• Ability to work well with others
• Experience in cash handling and credit cards
• Customer service abilities

Physical Requirements:

• Ability to stand for long periods of time
• Ability to lift up to 35 pounds
• Ability to communicate with guests and other associates, including reading, writing and speaking

Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off
• 401(K)
• 401(K) Employer matching