Regional Club Manager

Genesis Health Clubs; Kansas City (MO); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player in health and fitness is seeking a Regional Club Manager to drive financial growth and enhance sales performance across multiple locations. This dynamic role involves overseeing sales operations, training and managing Club Managers, and ensuring exceptional customer service. If you're passionate about fitness and have a proven track record in sales management, this is your chance to make a significant impact in a competitive environment. Join a team that values professional development and fosters a collaborative atmosphere, where your contributions will be recognized and rewarded.

Qualifications

• Experience in sales management and staff training is essential.
• Must have strong customer service skills and cash handling experience.

Responsibilities

• Oversee sales operations and manage Club Managers in the region.
• Train and motivate staff to achieve club objectives and sales goals.
• Monitor performance and maintain professional relationships with staff.

Skills

Sales Management

Staff Training

Customer Service

Budget Management

Cash Handling

Emergency Response

Education

CPR Certification

Job description

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Position: Regional Club Manager

Reports to: Owner

Employee Type: Full Time

This position is responsible for the daily financial growth and sales performance of multiple locations by overseeing all aspects of the sales operations. The execution of all sales operations including the hiring, training and management of all Club Managers in assigned region. Execution and inspection of all sales operations including the activities of all Fitness Advisors and supporting departments.

Duties and Responsibilities:

• Ability to set and then surpass sales, service and profit goals
• Train and motivate staff to achieve club objectives
• Conduct daily sales meetings to discuss performance
• Coordinate and manage department staffing levels with all teams
• Assist Club Managers with recruitment, interviewing and training
• Provide direction, set priorities and monitor staff achievement
• Promptly respond to members concerns
• Attend all staff and club meetings and events
• Maintain and update sales policies and procedures
• Prepare, submit and monitor annual budget for department
• Ability to thrive in a competitive, goal-driven environment
• Works closely with retention departments to ensure high participation in the facilities
• Ensures that all required documentation is completed in a timely manner
• Establish and maintain professional relationships with staff
• Ability to respond quickly and appropriately to emergency situations
• Preform other duties and assignments as necessary or required
• Grow dues base and constantly know you dues line
• Help support and grow all departments in the facility
• Produce staff that can grow with the company and become Club and Regional Club Managers
  
  
  

Expectations:

• Present a professional demeanor at all times when representing the Genesis Health Clubs
• Provide input in developing strategies to support goals and objectives
• Recommend staff development/education activities
• Develop and build a team atmosphere among staff and departments
• Ability to respond to common inquiries or complaints
  
  
  

Job Requirements:

• Available to work weekends and evenings and holidays
• Must hold current CPR certification or obtain within 60 days of start date
• Ability to work well with others
• Experience in cash handling and credit cards
• Customer service abilities
  
  
  

Physical Requirements:

• Ability to stand for long periods of time
• Ability to lift up to 35 pounds
• Ability to communicate with guests and other associates, including reading, writing and speaking

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Health, Wellness & Fitness

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