Client Advocate I: Grow in Customer Care & Support

NeoGenomics Laboratories, Inc.; Carlsbad (CA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401k match

Employee Stock Purchase Program

Tuition reimbursement

Paid time off (16 days)

Job summary

NeoGenomics Laboratories, Inc. in California is seeking an entry-level Client Advocate I to support the Client Services team. You will be the primary contact for regional sales, manage the client base, and ensure timely case updates and issue resolution in a fast-paced lab environment.

This role requires high school diploma, 1 year of customer service experience, excellent typing/data entry skills, and proficiency with MS Office and Salesforce. Evening/weekend on-call may be needed.

Qualifications

• High school diploma or equivalent required.
• 1 year of customer service experience preferred.
• Excellent typing and data entry skills.
• Proficient with MS Office and database management.

Responsibilities

• Manage client updates and troubleshoot case delays.
• Serve as the point of contact for regional sales representatives.
• Document all communications in Salesforce.com and ensure timely follow-up.
• Provide testing fees and specimen requirements to clients.
• Maintain production and quality standards in a dynamic environment.

Skills

Customer service

Typing

Data entry

MS Office

Multitasking

Education

High School Diploma

Tools

MS Office

Salesforce

Job description

NeoGenomics Laboratories, Inc. in California is seeking an entry-level Client Advocate I to support the Client Services team. You will be the primary contact for regional sales, manage the client base, and ensure timely case updates and issue resolution in a fast-paced lab environment.

This role requires high school diploma, 1 year of customer service experience, excellent typing/data entry skills, and proficiency with MS Office and Salesforce. Evening/weekend on-call may be needed.