Regional Client Performance Manager

Boyd Group Services; Chicago (IL); On-site; USD 70,000 - 90,000; Full time

Job summary

Gerber Collision & Glass is seeking a Performance Manager within the Client Support Organization to maximize operational performance for Insurance Partner(s) and collaborate with the National Account Team across division, market, and shop levels.

The role applies training, coaching, and development of operations teams to improve core business performance while adhering to DRP requirements, and serves as the main point of contact for Insurance Partners and internal teams.

Responsibilities

• Supports achievement of operational and client metrics. Prepares concise and informative audit results.

Job description

Company: Gerber Collision & Glass

Great Teams Don’t Happen by Accident

Built with Intent. Driven by YOU.

At the Gerber Collision & Glass, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward.

Our Commitment:

The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our “Greater Team” exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.

Job Description:

Job Summary:

Working within the Client Support Organization and in close partnership with the National Account Team, the Performance Manager is primarily responsible for leading efforts to maximize operational performance for assigned Insurance Partner(s). Working collaboratively at the division, market and shop levels the Performance Manager focuses on improving overall metrics and client results. The performance manager will apply a systematic approach to training, coaching and developing operations teams to improve the key performance drivers of Gerber’s core business practices while adhering to the requirements and guidelines of our Insurance Partners Direct Repair Program (DRP). Additionally, the Performance Manager serves as the main point of contact for the Insurance Partners and manages communication with the operations team as needed.

Key Job Responsibilities

• 1.Supports achievement of operational and client metrics. Prepares concise and informative audit