Regional Client Manager

Honor; Austin (TX); On-site; USD 62,000 - 64,000; Full time

Job summary

Join a forward-thinking company as a Regional Client Manager, where your passion for helping families can shine. This role empowers you to create seamless experiences for clients by collaborating with partner agencies and providing exceptional service. You'll manage a diverse panel of clients, ensuring their needs are met through strong relationships and effective communication. With a commitment to high-quality care, you will thrive in a supportive environment that values your contributions. If you're ready to make a meaningful impact while enjoying the flexibility of remote work, this opportunity is perfect for you!

Benefits

Equity

401K with up to 4% match

Medical coverage

Dental coverage

Vision coverage

Short Term Disability

Long Term Disability

Life Insurance

Generous time off program

Mental health benefits

Qualifications

• 3+ years in client or patient management or demanding customer service.
• Strong ownership and attention to detail are essential.

Responsibilities

• Manage partner relationships and coordinate care plans.
• Provide exceptional service to clients and caregivers.

Skills

Client Management

Customer Service

Communication Skills

Problem-Solving

Attention to Detail

Collaboration

Flexibility

Job description

MUST HAVE HOME CARE EXPERIENCE TO BE CONSIDERED

We are looking for a Regional Client Manager who can proactively create a seamless and high quality experience for clients in close coordination with multiple partner agencies. If you love helping people and families, are organized, have a strong sense of ownership and collaborate well, we would love to meet you and share more about what we might create together.

A Client Manager works autonomously to own a panel of clients in coordination with one or more partner agencies. In this role, you'll balance the need to provide amazing individual service with the time required to do that across a book of business. The responsibilities break down into three main components of work.

Manage partner relationships

1. Coordinate with partner agencies to understand client needs and requirements, and translate them into care plans and actionable next steps.
2. Work in tight coordination with partner agencies providing real-time updates and regular check-ins on client status, issues or changes.
3. Triage partner requests and manage expectations appropriately.

Provide exceptional service to clients and caregivers

1. Guide clients and their families through the entire care process - from the start of care to end of service.
2. Build relationships with clients through regular check-ins and by managing their care including changes in schedule or care plan.
3. Build relationships with CarePros (care providers) in your area to facilitate quality matches between CarePros and clients.
4. Collect and provide direct feedback and coaching to CarePros as required.

Partner across Honor to deliver a seamless experience

1. Effectively prioritize work daily in partnership with Honor’s Frontline support team.
2. Work with the support team to manage real-time updates to clients on any questions, issues, or changes.
3. Drive scheduling and staffing in close coordination with the staffing team to ensure the client has a consistent and reliable schedule.
4. Work cross-functionally to provide feedback and support to other internal efforts such as Care Pro admin/HR.
5. Manage escalations and challenging care situations including investigation and stakeholder management.

About You

In order to succeed in this role, you'll need:

1. 3+ years of experience working in a complex client or patient management position or demanding customer service role.
2. Strong sense of ownership and a track record of managing processes with strong attention to detail.
3. Ability to work autonomously and effectively prioritize competing tasks.
4. Demonstrated ability to collaborate and get things done by working through others.
5. Strong commitment to providing the highest quality of care and sensitivity to client needs along with exceptional customer service and client orientation.
6. Excellent communication and listening skills, particularly via the phone.
7. Positive and can-do attitude.
8. Confidence and creative problem-solving skills.
9. Ability to work in a fast-paced environment.
10. Flexibility and availability to occasionally respond on evenings or weekends.

Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training.

Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.

Hiring Salary Range
$62,100 — $64,000 USD

Hiring Variable Compensation Range
$62,100 — $64,000 USD

What’s next?
Honor is remote friendly! We're hiring across the U.S., with an entirely virtual interview and onboarding process. Most of our positions are remote/work from home and do not require permanent relocation. As conditions allow, we have office space for in-person collaboration in our San Francisco Bay Area, CA, Austin, TX, and Omaha, NE hubs. If you're looking for a great job that offers you the opportunity to work from home, we'd love to talk to you.

This role doesn’t sound quite right? Send this application to a friend who may be a fit and check out our other available roles!

Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.

Honor is an E-Verify company. For more information please review our Participation and your Right to Work.

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