Client Manager

TrueCommerce; Cranberry Township (Butler County); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Client Manager to focus on the retention and growth of existing mid-market clients. This fully remote role requires strong interpersonal skills and a passion for customer satisfaction. The successful candidate will proactively manage client relationships, exceed sales quotas, and resolve customer issues, all while maintaining a high level of service. Join a dynamic sales team and contribute to the success of a global supply chain network.

Qualifications

• 3-5 years in Account Management or Customer Success.
• Proven overperformance in retention & sales quotas.
• Strong technical aptitude and phone skills.

Responsibilities

• Meet or exceed monthly sales quotas including upsell and retention targets.
• Develop trust relationships with mid-tier customers.
• Proactively contact customers for improvement discussions.

Skills

Interpersonal Communication

Customer Orientation

Problem Solving

Empathy

Attention to Detail

Education

BA/BS degree

Tools

EDI

Job description

The Client Manager focuses on the retention and growth of existing TrueCommerce Mid-Market clients. You will have expertise in customer satisfaction and retention, with a passion for delivering exceptional service and business value. This role will be focused on proactively growing & retaining relationships with existing customers in the Mid-Market space. A Client Manager must be confident, detail-oriented, and hardworking. To be successful, you need to have strong interpersonal communication, empathy, self-confidence, and naturally customer-oriented. Come be a part of a growing Sales team!

This is a FULLY REMOTE ROLE!

As a Client Manager, you will:

• Meet or exceed monthly sales quotas that include Bookings (upsell) and Net Retention targets.
• Developing trust relationships with a book of mid-tier customers to ensure they do not churn.
• Proactively contact current customers to discuss areas of customer improvement that would benefit the customer.
• Highly responsive to customer requests via email and tasks.
• Maintain high level of opportunity follow-up to ensure all opportunities are updated
• Be a trusted advisor and advocate for the customer both internally and externally
• Resolve any issues and problems faced by the customers and deal with complaints to earn and maintain ongoing trust.
• Continually update TrueCommerce CRM with notes and activities
• Attend department meetings and educational activities to stay up to date on the latest developments and trends within the industry.

Requirements for success:

• 3-5 years Account Management or Customer Success for existing customers.
• A genuine desire to build relationships with existing customers
• Proven overperformance in exceeding retention & sales quotas
• Enjoys proactively reaching out to customers to recommend new solutions and upselling
• This individual enjoys solution selling and thrives on change
• Strong technical aptitude is a must.
• Strong phone skills, exceptional listening skills, and above-average problem-solving skills
• Proven ability in building client rapport
• Organizational skills with an emphasis on attention to detail
• Working knowledge of EDI is very helpful
• Willingness to dedicate extra effort beyond normal working hours

Education :

• BA/BS degree or equivalent work experience preferred.

Who is TrueCommerce?

TrueCommerce is a high-performing global supply chain network that provides fully integrated, end-to-end supply chain visibility and management.We’ve empowered some of the biggest brands in the world to improve their supply chain performance: Schneider Electric, DanoneWave, Siemens, Ocean Spray, and many more.

Come join our team!

Please visit our careers website for additional information.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.