Regional Client Insights & Performance Lead

Brobston Group; Coral Gables (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

The Senior Analyst, Regional Client Insights & Performance leads regional client data, CRM insights, and clienteling performance for Cartier LATAM. This role turns client and performance data into actionable recommendations that strengthen boutique execution, improve client experiences, and support sustainable growth.

You will partner with boutiques, HQ, and cross-functional teams to improve data capture, clienteling practices, and adoption of tools and processes, delivering client

Qualifications

• Bachelor’s degree required; a master’s in business, marketing, analytics, or related field preferred.
• 7+ years of experience in client data, CRM, analytics, clienteling performance, or commercial data strategy.
• Experience translating complex data into actionable insights for retail and commercial teams.
• Knowledge of CRM and analytics platforms, customer analytics, databases, performance reporting, campaign management, and data quality and compliance.
• Strong analytical, communication, organizational, and project management skills with cross-functional influence.

Responsibilities

• Lead regional client data governance, database quality, segmentation, compliance, and CRM-related projects.
• Develop and optimize clienteling KPIs, dashboards, and reporting; analyze and communicate performance insights and recommendations.
• Measure ROI of client activations and identify client trends that support acquisition, loyalty, and retention.
• Partner with boutiques, HQ, and cross-functional teams to improve data capture, clienteling practices, and adoption of tools and processes.
• Deliver client intelligence, targeted lists, training, and strategic support to retail and commercial stakeholders.

Skills

CRM insights

Data governance

Clienteling performance

Performance reporting

Data analysis

Education

Bachelor’s degree

Master’s preferred

Tools

CRM platforms

Analytics platforms

Databases

Job description

The Senior Analyst, Regional Client Insights & Performance leads regional client data, CRM insights, and clienteling performance for Cartier LATAM. This role turns client and performance data into actionable recommendations that strengthen boutique execution, improve client experiences, and support sustainable growth.

You will partner with boutiques, HQ, and cross-functional teams to improve data capture, clienteling practices, and adoption of tools and processes, delivering client