Regional Central Intake Director

Evergreen Healthcare Group; Northern (KY); On-site; USD 39,000 - 48,000; Part time

Job summary

Evergreen Healthcare Group is seeking a Regional Central Intake Director to manage SNF referrals across designated regions. This part-time, fully remote role handles referrals, coordinates with clinical teams and facility leadership, and enters data into the PCC CRM following Green/Yellow/Red guidelines.

The ideal candidate has 3–5 years in SNF admissions or related fields, strong communication, multitasking, and knowledge of Medicare/Medicaid processes.

Qualifications

• Strong knowledge of SNF admissions and referral management.
• Understand medical terminology and clinical capability grids (Green/Yellow/Red).
• Able to multi-task in a fast-paced environment.
• Excellent verbal and written English communication.
• Experience with Medicare, Medicaid, ManagedCare.
• Self-starter with time management and problem-solving skills.

Responsibilities

• Respond to referrals via portals within 30 minutes or less.
• Perform medication cost-outs for referrals.
• Route yellow referrals to clinical leadership for evaluation.
• Enter referrals into PCC CRM accurately.
• Collaborate with facility clinical teams for smooth admission transitions.
• Communicate acceptances and denials with hospital personnel.
• Keep up-to-date with SNF admission regulations and best practices.

Skills

SNF admissions process

Referral management

Communication skills

Multi-tasking

Organizational skills

Independent decision making

Portal navigation (EPIC/AIDA/WellSky)

PCC CRM proficiency

Microsoft Word

Outlook

Education

Clinical licensure (preferred)

Tools

EPIC

AIDA

WellSky

Careport

e-fax

PCC CRM

Job description

Regional Central Intake Director

Part-time Position | Fully Remote

Saturday - Sunday

Must live in the PST time zone

$28-$35 per hour DOE

Turn your job into a career with Evergreen Healthcare Group!

Job Summary

The Regional Central Intake Director is responsible for overseeing and managing the daily intake process for skilled nursing facilities (SNFs) across designated regions. This role ensures timely response to all incoming referrals, coordinates communication between clinical teams and facility leadership, and manages the referral entry process utilizing the Green/Yellow/Red guidelines. The ideal candidate will have in-depth knowledge of the SNF admission process, strong communication skills, and the ability to multi-task in a fast-paced environment. This position interfaces closely with the admission team in the facility as well as the Regional Director of Business Development. The Regional Central Intake Director will represent all facilities and must maintain a stellar level of professionalism, customer service and empathy in all patient communications.

ESSENTIAL FUNCTIONS

• Follow the Green/Yellow/Red guidelines for responding to all referrals through electronic portals (EPIC, AIDA, WellSky, Careport, e-fax) within a goal of 30 minutes or less.
• Perform medication cost-outs for necessary referrals to ensure accurate financial assessment.
• Communicate "yellow" referrals to the facility's clinical team, including the District Director ofClinical, Regional Director of Clinical, Area Director of Admissions, and facility Administrator forfurther evaluation.
• Enter all referrals into the PCC CRM system accurately for designated facilities.
• Collaborate closely with the facility clinical team to ensure smooth transitions from referral to admission.
• Communicate effectively and promptly with hospital personnel regarding acceptances anddenials.
• Maintain up-to-date knowledge of SNF admission regulations and industry best practices.

KNOWLEDGE, SKILLS, AND ABILITIES

• Strong knowledge of the SNF admission process and referral management.
• Must understand medical terminology and clinical capability grids (Green/Yellow/Red).
• Approachable, flexible and adaptable to change.
• Organized and detail oriented.
• Effective verbal and written English communication skills.
• Familiar with various insurances, including, but not limited to: Medicare, Medicaid, ManagedCare.
• Ability to work with minimal supervision, take initiative and make independent decisions.
• Comfortable reviewing and responding to SNF referrals through various electronic portals and e-fax.
• Proficient with computer systems, including Microsoft Word, Outlook, and PCC.
• Strong communication skills, both verbal and written, with the ability to communicate effectively across clinical and administrative teams.
• Ability to multi-task in a fast-paced environment, prioritizing tasks based on urgency.
• Self-starter with excellent time management and problem-solving skill.

EDUCATION, LICENSURE, AND EXPERIENCE

• Minimum of 3-5 years of experience in admissions, marketing, or a related field within the Skilled Nursing Facility (SNF) industry.
• Clinical licensure preferred but not required.

REPORTING RELATIONSHIPS

• Reports to Director of Admission Integration.

Working Environment:

• 100% Remote.
• General office environment. Position involves sitting, standing, lifting, bending, walking and moving frequently during workday.

We strive to embody and stand for both a spirit and value system that encourages loyalty, honesty, and a commitment to caring from our belief that people are always the number one priority.

Evergreen Healthcare Group

4601 Northeast 77th Avenue suite 300, Vancouver, WA 98662, USA

Evergreen Healthcare Group is an Equal Opportunity Employer.