Regional Central Intake Director

Evergreen Healthcare Group; California; Remote; USD 40,000 - 50,000; Full time

Benefits offered by this job

Remote work

Job summary

Evergreen Healthcare Group is seeking a Regional Central Intake Director to oversee SNF referral intake remotely across regions. The role emphasizes rapid response within 30 minutes, coordination with clinical teams, and accurate referral entry in PCC CRM.

Strong knowledge of SNF admissions and multi-tasking in a fast-paced environment are essential. Ideal candidates have 3–5 years in admissions or related SNF roles, with licensure preferred but not required.

Qualifications

• Minimum 3–5 years in admissions, marketing, or related SNF field.
• Clinical licensure preferred but not required.

Responsibilities

• Respond to referrals within 30 minutes using Green/Yellow/Red guidelines.
• Perform medication cost-outs for referrals.
• Escalate yellow referrals to clinical teams for evaluation.
• Enter referrals into PCC CRM for designated facilities.
• Collaborate with facility clinical teams to ensure smooth referral-to-admission transitions.
• Communicate acceptances/denials with hospital personnel.
• Stay updated on SNF admission regulations and industry best practices.

Skills

SNF admissions

Referral management

Communication

Organization

Time management

Education

Clinical licensure preferred

Tools

EPIC

AIDA

WellSky

Careport

e-fax

PCC CRM

Microsoft Word

Outlook

Job description

Regional Central Intake Director

Full-time Position | Fully Remote

Monday-Friday

$29-$36 DOE

Turn your job into a career with Evergreen Healthcare Group!

Job Summary

The Regional Central Intake Director is responsible for overseeing and managing the daily intake process for skilled nursing facilities (SNFs) across designated regions. This role ensures timely response to all incoming referrals, coordinates communication between clinical teams and facility leadership, and manages the referral entry process utilizing the Green/Yellow/Red guidelines. The ideal candidate will have in-depth knowledge of the SNF admission process, strong communication skills, and the ability to multi-task in a fast-paced environment. This position interfaces closely with the admission team in the facility as well as the Regional Director of Business Development. The Regional Central Intake Director will represent all facilities and must maintain a stellar level of professionalism, customer service and empathy in all patient communications.

ESSENTIAL FUNCTIONS

• Follow the Green/Yellow/Red guidelines for responding to all referrals through electronic portals (EPIC, AIDA, WellSky, Careport, e-fax) within a goal of 30 minutes or less.

• Perform medication cost-outs for necessary referrals to ensure accurate financial assessment.

• Communicate "yellow" referrals to the facility's clinical team, including the District Director ofClinical, Regional Director of Clinical, Area Director of Admissions, and facility Administrator forfurther evaluation.

• Enter all referrals into the PCC CRM system accurately for designated facilities.

• Collaborate closely with the facility clinical team to ensure smooth transitions from referral toadmission.

• Communicate effectively and promptly with hospital personnel regarding acceptances anddenials

• Maintain up-to-date knowledge of SNF admission regulations and industry best practices

KNOWLEDGE, SKILLS, AND ABILITIES

• Strong knowledge of the SNF admission process and referral management.

• Must understand medical terminology and clinical capability grids (Green/Yellow/Red)

• Approachable, flexible and adaptable to change

• Organized and detail oriented

• Effective verbal and written English communication skills

• Familiar with various insurances, including, but not limited to: Medicare, Medicaid, ManagedCare

• Ability to work with minimal supervision, take initiative and make independent decisions

• Comfortable reviewing and responding to SNF referrals through various electronic portals ande-fax.

• Proficient with computer systems, including Microsoft Word, Outlook, and PCC.

• Strong communication skills, both verbal and written, with the ability to communicateeffectively across clinical and administrative teams.

• Ability to multi-task in a fast-paced environment, prioritizing tasks based on urgency.

• Self-starter with excellent time management and problem-solving skill

EDUCATION, LICENSURE, AND EXPERIENCE

• Minimum of 3-5 years of experience in admissions, marketing, or a related field within theSkilled Nursing Facility (SNF) industry.

• Clinical licensure preferred but not required

REPORTING RELATIONSHIPS

• Reports to Director of Admission Integration

Working Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• 100% Remote

• General office environment. Position involves sitting, standing, lifting, bending, walking and moving frequently during workday.

We strive to embody and stand for both a spirit and value system that encourages loyalty, honesty, and a commitment to caring from our belief that people are always the number one priority.

Evergreen Healthcare Group

4601 Northeast 77th Avenue suite 300, Vancouver, WA 98662, USA

Evergreen Healthcare Group is an Equal Opportunity Employer.