Regional Banking Services Associate (Travel & Teller)

Eastern Bank; Cambridge (MA); On-site; USD 27,000 - 39,000; Full time

Job summary

Eastern Bank in Cambridge, MA is seeking a Regional Service Associate to support multiple branches by floating to locations within a designated geographic area where staffing needs dictate coverage. The role combines Customer Service Representative duties (sales on the platform) with Teller responsibilities (transactions at the teller line).

Travel to other region 2 branches is required. Starting rate is $24.00; actual pay may vary by experience.

Qualifications

• Ability to work independently in a fast-paced environment.
• Outgoing self-starter with technical literacy.
• Basic business acumen and professionalism.
• Ability to communicate information and ideas so others will understand.
• Ability to build relationships and strong alliances across the organization.
• Ability to quickly learn details about the bank's products and services.
• High School diploma or equivalent.
• 2-4 years of sales experience in a retail, financial services or hospitality environment preferred.

Responsibilities

• Opens deposit accounts.
• Prepares and processes loan applications for various lending units (mortgage, consumer, small business, etc.).
• Closes loans for customers for applicable business lines (i.e. consumer lending).
• Ability to process ATM, ITM, TCR and ICOM.
• Makes referrals to other bank business lines and third-party partners.
• Proactively reaches out, by phone and in person, to high-value customers in efforts to retain and grow the portfolio.
• Responsible for operational compliance and adherence to policy.
• Handles daily account maintenance and other service issues as necessary.

Skills

Independent worker

Self-starter

Business acumen

Communication skills

Relationship building

Product knowledge

High School diploma

Sales experience

Education

High School diploma or equivalent

Job description

Eastern Bank in Cambridge, MA is seeking a Regional Service Associate to support multiple branches by floating to locations within a designated geographic area where staffing needs dictate coverage. The role combines Customer Service Representative duties (sales on the platform) with Teller responsibilities (transactions at the teller line).

Travel to other region 2 branches is required. Starting rate is $24.00; actual pay may vary by experience.