Regional Banking & Member Services Specialist

San Diego County Credit Union Inc; San Diego (CA); On-site; USD 38,000 - 50,000; Full time

Job summary

San Diego County Credit Union is seeking a Support Specialist I for the Staff Resource Pools to assist branches and departments. You will process routine member transactions, answer inquiries, and provide timely service while promoting Credit Union products to meet member needs.

The role requires basic computer skills, strong communication, and the ability to travel between branches as needed. It offers a $2/hour travel differential and a 40-hour weekly schedule in the Central San Diego region.

Qualifications

• High school diploma or equivalent.
• 1 year banking experience to include loan and account interviewing techniques, cross selling, upselling and/or referring products/services; or 6 months SDCCU member facing work experience may be considered.
• Demonstrated sales ability and thorough knowledge of and a willingness to actively promote products and services.
• General knowledge of Credit Union and/or financial institution loan policies and procedures.
• Demonstrated professional human relations, communication and organizational skills.
• College level math and financial calculation skills.
• Basic level computer skills, including MS Office applications (Word, Excel, Outlook)
• Professional appearance and demeanor.
• Ability to travel to multiple branches within or outside assigned region(s) and administration locations based upon schedule.

Responsibilities

• Process routine member account transactions including: deposits, withdrawals, loan payments, transfers, travelers’ check and cashier check purchases, loan and Visa advances, night and lobby drop and closing accounts.
• Balance cash drawer daily, process direct deposit forms, provide dual control to balance cash vault.
• Cross sell products and services to members by assisting or referring the member to applicable representative.
• Answer member inquiries pertaining to their account.
• Conduct routine research on member accounts as necessary or requested.
• Assist members by accepting and/or completing applicable forms.
• Interview members and potential members to determine their financial needs and aid in selecting appropriate products and services.
• Provide quality member service consistent with Credit Union standards; resolve member complaints quickly and accurately; respond to member inquires on phone and in person in a timely manner.
• Responsible for keeping abreast of current policies, procedures and new products; follow new procedures.
• Prepare documentation for new accounts and/or loans ensuring adherence to legal requirements and Credit Union policies and procedures.
• Ensure loan files are complete and accurate with appropriate and thorough comments, along with recommendations to aid in loan decision.
• Relay loan decisions to members along with loan terms and conditions providing financial counsel and alternatives, as needed.
• Provide timely closing of loans through consistent follow-up of loan approvals.
• Ensure operational integrity through consistent documentation of account files.
• Support SDCCU global goals by providing functional assistance within Credit Union.
• Support Branch Network and Administrative Departments.
• Act as MSR, Receptionist, FSR or Departmental Staff as directed by management.
• Support management in community development activities.
• Participate in AML/BSA compliance training as assigned. Adhere to credit union AML/BSA policy and procedures including CTR rules and form preparation, identify and refer suspicious activity to the Compliance Department, perform OFAC comparisons, and properly identify individuals in accordance with Branch Operations procedures.
• Perform other duties as assigned.

Skills

Customer service

Sales skills

Communication

Interpersonal skills

Attention to detail

Education

High school diploma

Tools

MS Office

Job description

San Diego County Credit Union is seeking a Support Specialist I for the Staff Resource Pools to assist branches and departments. You will process routine member transactions, answer inquiries, and provide timely service while promoting Credit Union products to meet member needs.

The role requires basic computer skills, strong communication, and the ability to travel between branches as needed. It offers a $2/hour travel differential and a 40-hour weekly schedule in the Central San Diego region.