Regional Banker Supervisor, West Regional Team (Float Banker)

Dollar Bank; Cleveland (OH); On-site; USD 43,000 - 48,000; Full time

Benefits offered by this job

Travel reimbursement

Job summary

Dollar Bank is seeking a Regional Banking Supervisor to lead customer relationships and sales across multiple Western Market branches, including Avon, Midway, North Olmsted, Strongsville, Westgate, and Westlake. The role emphasizes exceptional service and tailored financial solutions.

The position requires leadership experience, travel between branches, and a strong credit and regulatory awareness. A driving license and reliable vehicle are essential for daily branch coverage and client meetings.

Qualifications

• High school diploma/GED required.
• 1 year sales goals achieved with either an Associate’s degree OR 2 years in financial services/retail.
• Leadership, supervision, or mentorship experiences required.
• Ability to travel between multiple branches as needed.
• Valid driver’s license and access to a reliable vehicle.
• Background checks as required by OCC.

Responsibilities

• Build relationships with customers using consultative sales.
• Educate customers on technology in branch, online, or mobile.
• Assist in training and development of new employees.
• Learn to open and close branches.
• Adhere to established branch processes and procedures.
• Balance risk, profitability, and customer satisfaction in each transaction.
• Maintain professional appearance and ethics.

Skills

Leadership

Customer service

Sales experience

Travel readiness

Education

Associate degree or higher

Experience in financial services or retail

Job description

Job Overview: The Regional Banking Supervisor plays a key role in delivering exceptional customer service and strengthening customer relationships. This position involves engaging in meaningful interactions to understand customer needs and providing tailored recommendations on banking products and services, including checking and savings accounts, credit cards, loans, and digital banking solutions. In addition to a comprehensive retail training program designed to develop consultative sales skills, the Regional Banking Supervisor supports branch operations and ensures service excellence. This role provides an opportunity to lead by example, guiding team members in delivering personalized financial solutions while maintaining a high standard of customer satisfaction. As a member of the Regional Banking Team, you will be responsible for supporting multiple branches within Dollar Bank’s Western Market. These branches include Avon, Midway, North Olmsted, Strongsville, Westgate, Westlake.

Travel reimbursement is provided after a specific mileage threshold is met.

Qualifications:

• High school diploma/GED required.
• One year demonstrated track record of achieving sales goals is required with either College (Associate’s) degree OR a minimum of 2 years demonstrated ability to deliver outstanding customer service in financial services or retail industry.
• Leadership, supervision, or mentorship experiences required.
• Ability to travel between multiple assigned branches according to business needs.
• A valid driver’s license and access to a reliable vehicle is required.
• Candidates being considered will be subject to additional background checks as required by the Office of the Comptroller of the Currency.

Principal Activities and Duties:

• Build relationships with our customers by engaging in a consultative sales approach.
• Utilize the relationship building skills taught through Dollar Bank’s training program to create customer loyalty.
• Educate our customers on ways to utilize technology in branch, online or mobile.
• Utilize sound decision making skills while balancing customer service and financial loss.
• Assist in training and development of new employees within the bank.
• Learn how to open and close branches.
• Adhere to all established branch operational processes and procedures.
• Multitasking skills to quickly shift from transaction to transaction.
• Make sound, balanced decisions that prioritize risk management, profitability, and customer satisfaction in each transaction.
• Arithmetic skills to count money accurately.
• Computer literacy to access account information and process transactions.
• Develop a thorough knowledge of Bank products and guidelines by attending the required classes.
• Maintain a professional appearance and conduct yourself in a professional manner at all times.
• Maintain the highest level of professional integrity and ethics. All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing, and monitoring the risk they encounter daily as required by Dollar Bank’s risk management program. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Compensation Range:

• 43,000-48,000