Personal Banker Supervisor, Mt. Pleasant

Dollar Bank; Port Vue (PA); On-site; USD 42,000 - 64,000; Full time

Job summary

Dollar Bank in Port Vue, PA seeks a Personal Banker Supervisor to deliver outstanding customer service, deepen relationships, and promote banking products. You will train in retail sales, lead branch operations, and ensure accurate transactions while balancing profitability and risk.

This role requires leadership experience, strong communication, and the ability to travel to training as needed. You will greet customers, schedule appointments, and perform outbound calling, while maintaining

Qualifications

• High school diploma or GED required.
• College degree or 1+ year demonstrated ability to deliver outstanding customer service while achieving sales goals required.
• Leadership, supervision, or mentorship experience required.
• Ability to travel to training.
• Background checks as required by OCC.

Responsibilities

• Sell and service customers by offering products according to customer needs.
• Develop new customer relationships through greeting, scheduling appointments, and outbound calling.
• Perform teller functions with accurate balancing and efficient transactions.
• Multitask between transactions while maintaining service levels.
• Make sound decisions prioritizing risk, profitability, and customer satisfaction.
• Count money accurately.
• Access account information and process transactions on computer systems.
• Attend classes to gain knowledge of bank products and guidelines.
• Maintain professional appearance and conduct at all times.
• Uphold risk management and ethics as part of the bank's program.
• Comply with regulatory laws and procedures.

Skills

Leadership

Customer service

Sales orientation

Travel

Education

High school diploma/GED

College degree or equivalent

Job description

Job Overview:The Personal Banker Supervisor plays a key role in delivering exceptional customer service and strengthening customer relationships. This position involves engaging in meaningful interactions to understand customer needs and recommending tailored banking products and services, including checking and savings accounts, credit cards, loans, and digital banking solutions.In addition to a comprehensive retail training program that develops consultative sales skills, the Personal Banker Supervisor receives leadership training focused on branch operations. This includes essential procedures for opening and closing the branch, as well as strategies for making informed business decisions that prioritize customer satisfaction and operational efficiency.

Qualifications:

• High school diploma/GED required.
• College degree or a minimum of one year demonstrated ability to deliver outstanding customer service while achieving sales goals is required.
• Leadership, supervision, or mentorship experiences required.
• Ability to travel as needed to training.
• Candidates being considered will be subject to additional background checks as required by the Office of the Comptroller of the Currency.

Principal Activities and Duties:

• Demonstrate a sales and service approach to building customer relationships by offering products and services according to customer needs.
• Develop new customer relationships by greeting customers in the branch, scheduling appointments with leads, and conducting outbound calling efforts.
• Perform teller functions based upon the needs of the branch. Maintain an acceptable balancing record while processing transactions in an accurate and efficient manner.
• Multitasking skills to quickly shift from transaction to transaction.
• Make sound, balanced decisions that prioritize risk management, profitability, and customer satisfaction in each transaction.
• Arithmetic skills to count money accurately.
• Computer literacy to access account information and process transactions.
• Develop a thorough knowledge of Bank products and guidelines by attending the required classes.
• Maintain a professional appearance and conduct yourself in a professional manner at all times.
• Maintain the highest level of professional integrity and ethics.All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing, and monitoring the risk they encounter daily as required by Dollar Bank’s risk management program.

Compliance with regulatory laws and company procedures is a required component of all position descriptions.