Branch Officer, Dollar Bank

Hispanic Business Center; Cleveland (OH); On-site; USD 66,000 - 75,000; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) with immediate vesting

Tuition reimbursement

Gym membership reimbursement

Job summary

A notable local bank in Cleveland is seeking a Branch Officer I to oversee a retail branch, focusing on business development and sales objectives. The ideal candidate will manage a motivated team, drive community engagement, and meet customer service goals. The role requires strong managerial experience, a customer-oriented approach, and participation in local events. This full-time position offers a competitive compensation package and a comprehensive benefits program.

Qualifications

• Five years as a Branch Manager or seven years of managerial experience in retail banking.
• Ability to build and maintain community presence.
• Strong leadership and coaching skills.

Responsibilities

• Lead a motivated sales and service team.
• Provide individualized coaching to team members.
• Drive business growth through community events.
• Achieve established customer service goals.
• Manage risks in business transactions.

Skills

Branch management experience

Customer service

Sales goals achievement

Team leadership

Community relationship building

Risk management

Education

Bachelor’s Degree

High School Diploma/GED

Job description

Overview

The Branch Officer I participates in a comprehensive retail training program while working toward personal business development and sales objectives. In this role, they are responsible for building and leading a motivated sales and service team, ensuring each team member contributes to the branch's success through a consultative sales approach. The Branch Officer I focuses on enhancing team performance by providing individualized coaching and holding each member accountable for their goals. Additionally, this role actively drives business growth through various proactive initiatives, including participation in community events and business networking opportunities.

Qualifications

• Candidate must have one of the following:
• Bachelor’s Degree with four years as a Branch Manager or seven years of solid managerial experience with sustained consistent performance, preferably in a retail or retail banking environment, including experience managing staff, coaching, and meeting sales goals.
• High School Diploma/GED with seven years of solid management experience in a retail setting or three years of experience specifically as a Branch Manager in retail banking.
• Strong retail banking and business development experience preferred, with a demonstrated ability to deliver outstanding customer service and exceed sales goals.
• Demonstrated capacity to build and maintain a strong community presence, contributing to both new and existing business growth opportunities.
• Ability to travel as needed to training.
• A valid driver’s license and access to a reliable vehicle is required.
• Candidates being considered will be subject to additional background checks as required by the Office of the Comptroller of the Currency.

Principal Activities And Duties

• Deliver exceptional service in alignment with the Bank’s Mission, Vision, and Values.
• Contribute directly to customer growth and retention by utilizing proactive strategies to develop business opportunities and deepen customer relationships.
• Actively support customer engagement by adhering to the Bank’s service behaviors.
• Overseeing the team’s service behaviors efforts, promoting products and services, and conducting call nights to follow up on leads.
• Foster a customer service-oriented team culture, where each member contributes to relationship building and operational integrity.
• Conduct daily team huddles, monthly team meetings, and individual coaching sessions to provide performance feedback.
• Represent the Bank professionally within the community, actively sourcing new relationships through involvement in local businesses, organizations, and charitable events.
• Consistently achieve all established customer service goals and targets.
• Make sound, balanced decisions that prioritize risk management, profitability, and customer satisfaction in each transaction.
• Arithmetic skills to count money accurately.
• Computer literacy to access account information and process transactions.
• Develop a thorough knowledge of Bank products and guidelines by attending the required classes.
• Maintain a professional appearance and conduct yourself in a professional manner at all times.
• Maintain the highest level of professional integrity and ethics.

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing, and monitoring the risk they encounter daily as required by Dollar Bank’s risk management program. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Compensation And Additional Details

Compensation Range: 66,000-75,000

Address: 3115 West 25th Street

Employment Status: Full-time

FLSA: Exempt

Schedule Information: Monday - Thursday 8:30am - 5:30pm; Friday 8:30am - 6:30pm; Saturday 8:30am - 1:30pm

Benefits Information

Full-time employees are eligible for a comprehensive benefits package including medical, dental, vision, 401(k) with immediate vesting, tuition reimbursement, and gym membership reimbursement. Part-time employees qualify for 401(k) with immediate vesting, tuition reimbursement, and gym reimbursement. For more information, please visit http://www.dollar.bank/company/careers/benefits

EEO Statement

Dollar Bank is an Equal Opportunity Employer. Minority/Female/Veteran/Disabled