Regional Auto Warranty Operations Lead

Kia Corp.; Irvine (CA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) matching up to 6%

Paid time off

Lease/purchase programs

Holiday shutdown

Volunteer hours

Campus amenities at Irvine

Job summary

Kia North America is seeking a Warranty Specialist to oversee day-to-day regional warranty operations, system administration, and claim processing from our Irvine campus. The role coordinates with subsidiaries, plants, and Headquarters to improve claim quality and standardize processes.

The position requires 6+ years in automotive warranty operations, strong data analysis skills, and proficiency with Excel and Power BI.

Qualifications

• Bachelor’s degree or an equivalent combination of education and directly related experience.
• 6+ years of automotive industry experience in warranty operations, warranty administration, claims, reimbursement, service operations, or related field.
• 3+ years of related experience at the automotive manufacturer, distributor, regional HQ, or manufacturing level.
• Project leadership or operational process leadership experience.
• Experience with warranty systems, operational reporting, process development, or system implementation preferred.
• Ability to coordinate cross-functional activities with subsidiaries, plants, and HQ.

Responsibilities

• Coordinate regional warranty operations, systems administration, workflows, and reimbursement processes.
• Provide claim-processing and recovery support through analysis, reporting, and issue resolution.
• Manage warranty support workflows and assist subsidiaries for campaigns and regional programs.
• Develop reporting, controls, and process improvements to support claim quality and warranty cost visibility.
• Review and manage claim processing, billing, and campaign activities.
• Lead training, documentation, and cross-functional coordination.

Skills

Analytical skills

Problem-solving

Communication skills

Leadership / project coordination

Education

Bachelor’s degree

Tools

Microsoft Excel

Power BI

PowerPoint

Word

SharePoint

Job description

Kia North America is seeking a Warranty Specialist to oversee day-to-day regional warranty operations, system administration, and claim processing from our Irvine campus. The role coordinates with subsidiaries, plants, and Headquarters to improve claim quality and standardize processes.

The position requires 6+ years in automotive warranty operations, strong data analysis skills, and proficiency with Excel and Power BI.