Regional Associate - Growth & Competition, GLSM Great Lakes & Smoky Mountain

Crystal Equation; San Francisco (CA); Remote; USD 18,000 - 25,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401K

Parental leave

Other benefits

Job summary

Crystal Equation Corporation is seeking a Regional Associate to drive growth and competition for GLSM Great Lakes & Smoky Mountain regions. The role focuses on analyzing optimization opportunities, engaging Hosts via calls and video, and presenting data-driven value propositions.

You will use Salesforce, Gong, Mixmax and dashboards to monitor performance, follow guardrails, and share best practices with the team. A strong data mindset and rapport-building skills are essential for success.

Qualifications

• Bachelor's degree completed or expected within the next 6 months (any field).
• Comfortable on the phone and on video; you can build rapport quickly with people you have never met.
• Organized and self-directed, able to manage a large portfolio and a daily call plan.
• Curiosity and comfort with data: you can read a dashboard, spot a pattern and explain it simply.
• Persistence and resilience; you can follow up many times, respectfully, without taking silence personally.
• Good judgment and integrity when working within compliance guidelines.
• Internships, customer service, sales or hospitality experience are a plus, but not required.
• Nice to Have Familiarity with CRM tools (Salesforce), call-intelligence tools (Gong) or outreach tools (Mixmax).
• Experience with spreadsheets and dashboards (Google Sheets, Tableau).
• Interest in travel, short-term rentals or marketplaces.

Responsibilities

• Analyze listing optimization opportunities and performance trends across a portfolio of high-potential Host accounts to identify data-driven opportunities.
• Reach Hosts through calls, video meetings, email and follow up consistently across channels.
• Present data clearly using charts and approved tools, and explain our value proposition to Hosts.
• Document conversation, classification and follow-up in Salesforce, Gong and the team trackers.
• Track progress toward quarterly goals and adjust your approach weekly.
• Share learnings, objections and best practices with the team.
• Follow Host communication guardrails and empower Hosts to make their own decisions.

Skills

Phone & video communication

Organized & self-directed

Data literacy

Persistence & resilience

Good judgment & integrity

CRM familiarity

Spreadsheets & dashboards

Education

Bachelor's degree completed or expected within 6 months

Tools

Salesforce

Gong

Mixmax

Google Sheets

Tableau

Job description

Regional Associate - Growth & Competition, GLSM Great Lakes & Smoky Mountain Remote

Responsibilities

• Analyze listing optimization opportunities and performance trends across a portfolio of high-potential Host accounts to identify and action data-driven opportunities that can help them attract more bookings.
• Reach Hosts through calls, video meetings, email and follow up consistently across channels.
• Present data clearly, using charts and approved tools, and explain our value proposition to Hosts.
• Maintain a baseline understanding of the technical integration of various software partners Document conversation, classification and follow-up in Salesforce, Gong and the team trackers.
• Track your progress toward quarterly goals and adjust your approach weekly.
• Share learnings, objections and best practices with the team.
• Follow Host communication guardrails at all times: educate and inform, provide objective and data-driven insights, and empower Hosts to make their own strategic decisions.

Requirements

• Bachelor's degree completed or expected within the next 6 months (any field).
• Comfortable on the phone and on video; you can build rapport quickly with people you have never met.
• Organized and self-directed, able to manage a large portfolio and a daily call plan.
• Curiosity and comfort with data: you can read a dashboard, spot a pattern and explain it simply.
• Persistence and resilience; you can follow up many times, respectfully, without taking silence personally.
• Good judgment and integrity when working within compliance guidelines.
• Internships, customer service, sales or hospitality experience are a plus, but not required.
• Nice to Have Familiarity with CRM tools (Salesforce), call-intelligence tools (Gong) or outreach tools (Mixmax).
• Experience with spreadsheets and dashboards (Google Sheets, Tableau).
• Interest in travel, short-term rentals or marketplaces.

How You'll Be Set Up to Succeed

• Structured ramp-up with Highspot trainings, competitive intelligence sessions and Value Deep Dive materials.
• Tool walkthroughs with teammates for Salesforce, Gong, Mixmax and other dashboards and trackers.
• Shadowing on your first weeks of Host calls with the project lead and Market Associates.
• Weekly performance data and regular coaching to support your growth.

Pay range is $13 - $18 per hour with full benefits available, including paid time off, medical/dental/vision/life insurance, 401K, parental leave, and more. Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.

Company Culture

THE PROMISES WE MAKE: At Crystal Equation, we empower people and advance technology initiatives by building trust.