Regional Associate - Growth & Competition, NE/CA · Northeast Atlantic / Canada

Cypress HCM; New York (NY); On-site; USD 26,000 - 32,000; Full time

Job summary

Cypress HCM is hiring a Regional Associate for Growth & Competition (NE/CA) to leverage data and insights to help hosts optimize listings and increase bookings. You will engage hosts via calls, video, and email, presenting clear data-driven value propositions and maintaining strong tracker documentation.

You will collaborate across teams, track quarterly goals, and share learnings while following guardrails to empower hosts to make informed decisions.

Qualifications

• Bachelor's degree completed or expected within the next 6 months.
• Comfortable on the phone and on video; you can build rapport quickly with people you have never met.
• Organized and self-directed, able to manage a large portfolio and a daily call plan.
• Curiosity and comfort with data: you can read a dashboard, spot a pattern and explain it simply.
• Persistence and resilience; you can follow up many times, respectfully, without taking silence personally.
• Good judgment and integrity when working within compliance guidelines.
• Internships, customer service, sales or hospitality experience are a plus, but not required.
• Fluent in French is preferred.

Responsibilities

• Analyze listing optimization opportunities and performance trends for Host accounts to identify data-driven opportunities for more bookings.
• Reach Hosts through calls, video meetings, email and follow ups across channels.
• Present data clearly using charts and approved tools and explain our value proposition to Hosts.
• Maintain a baseline understanding of the technical integration of various software partners.
• Document conversations, classification and follow-up in Salesforce, Gong and trackers.
• Track progress toward quarterly goals and adjust approach weekly.
• Share learnings and best practices with the team.
• Follow Host communication guardrails: educate, inform, provide data-driven insights, empowerHosts.

Skills

Communication skills

Data literacy

Organizational skills

French language

Persistence

Judgment & integrity

Customer/service mindset

Education

Bachelor's degree

Tools

Salesforce

Gong

Mixmax

Google Sheets

Tableau

Job description

Regional Associate - Growth & Competition, NE/CA

Northeast Atlantic / Canada

Description

• Our mission is reliant on our Supply teams' success in helping ensure high quality supply on our marketplace.
• In this role, you'll use data to identify opportunities for hosts to optimize their listings and share education, tips, and insights that help them make informed decisions.

Duties

• Analyze listing optimization opportunities and performance trends across a portfolio of high-potential Host accounts to identify and action data-driven opportunities that can help them attract more bookings.
• Reach Hosts through calls, video meetings, email and follow up consistently across channels.
• Present data clearly, using charts and approved tools, and explain our value proposition to Hosts.
• Maintain a baseline understanding of the technical integration of various software partners
• Document conversation, classification and follow-up in Salesforce, Gong and the team trackers.
• Track your progress toward quarterly goals and adjust your approach weekly.
• Share learnings, objections and best practices with the team
• Follow Host communication guardrails at all times: educate and inform, provide objective and data-driven insights, and empower Hosts to make their own strategic decisions

Requirements

• Bachelor's degree completed or expected within the next 6 months (any field).
• Comfortable on the phone and on video; you can build rapport quickly with people you have never met.
• Organized and self-directed, able to manage a large portfolio and a daily call plan.
• Curiosity and comfort with data: you can read a dashboard, spot a pattern and explain it simply.
• Persistence and resilience; you can follow up many times, respectfully, without taking silence personally.
• Good judgment and integrity when working within compliance guidelines.
• Internships, customer service, sales or hospitality experience are a plus, but not required.
• Fluent in French is preferred
• Nice to Have:
  • Familiarity with CRM tools (Salesforce), call-intelligence tools (Gong) or outreach tools (Mixmax).
  • Experience with spreadsheets and dashboards (Google Sheets, Tableau).
  • Interest in travel, short-term rentals or marketplaces.
• How You'll Be Set Up to Succeed:
  • Structured ramp-up with Highspot trainings, competitive intelligence sessions and Value Deep Dive materials.
  • Tool walkthroughs with teammates for Salesforce, Gong, Mixmax and other dashboards and trackers.
  • Shadowing on your first weeks of Host calls with the project lead and Market Associates.
  • Weekly performance data and regular coaching to support your growth.

Compensation

• $18.52 - 23.03/hr W-2

Req ID

• 37792641