Regional Ambulance Manager (East)

MTM Health; Alexandria (OH); Remote; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Job summary

MTM, Inc. in the United States is seeking a Regional Ambulance Manager (East) to oversee ambulance recruiting, provider relationships, and network management across the East region. The role requires travel up to 25% and a focus on service levels, cost containment, and client satisfaction.

The position emphasizes vendor onboarding, contract negotiation, and collaboration with the Mobile Integrated Health team to expand community paramedicine services while maintaining high operational standards.

Qualifications

• High School Diploma or GED required.
• 5+ years EMS or Ambulance Operations/Dispatch/Logistics experience preferred.
• Must have a valid driver’s license and strong MS Office proficiency.

Responsibilities

• Oversee full lifecycle recruitment of ambulance vendors in the East region.
• Lead recruitment and retention to ensure comprehensive geographic coverage.
• Negotiate pricing and trip coverage with providers and monitor performance metrics.
• Maintain knowledge of state/local/client ambulance rates and Medicaid/Medicare schedules.
• Coordinate with Mobile Integrated Health team to strengthen ambulance partnerships.

Skills

EMS Experience

Vendor Recruitment

Contract Negotiation

Customer Service

Communication

Travel Availability

Education

High School Diploma or GED

Paramedic or EMT preferred

Tools

Microsoft Office

Job description

What will your job look like?The Regional Ambulance Manager (East) is primarily responsible for the direct oversight of ambulance recruiting, provider relationships and satisfaction, network management, and maintenance. The Regional Ambulance Manager (East) will provide a high level of service to our Ambulance partners every day, ensuring high operational standards and provider satisfaction. The Regional Ambulance Manager (East) will also provide financial analysis of ambulance transportation costs for the assigned region.Location: This is a remote role that can be located anywhere within the East region of the United States. This role will travel up to 25% within the East region.What you’ll do:Full lifecycle recruitment of ambulance vendors throughout assigned region; identify, contract and onboard ambulance vendorsLead the retention of and recruitment of the existing network to ensure that networks are comprehensive in geographic coverageNegotiate pricing and trip coverage expectations with providersEvaluate performance and costs of ambulance providers and hold vendors accountable for a variety of metrics, including, but not limited to on time performance, cost and customer service satisfactionMaintain a strong understanding of the client expectations, contract agreements, state/ local/ client ambulance rates and protocols, Medicaid and Medicare fee schedules, and service level expectationsWork closely with Mobile Integrated Health team to ensure strong ambulance partnerships to provide community paramedicine and in-home servicesOversight of internal ambulance processes, provider training, and claims resolutionDrive ambulance cost containment initiatives through innovative recommendations, including but not limited to reviewing and containing average costs per trip, average costs per mile, and other costs related metrics to meet budgeted transportation expensesMonitor service levels and trip scheduling to ensure client and contract expectations are metProvide ambulance providers with answers, guidance and support for questions or concerns regarding ambulance operations, from initial trip scheduling through reimbursementOversee and ensure consistency of the execution of ambulance policies and proceduresMonitor and communicate, at least monthly, the overall performance metrics including recruitment activity and progress towards recruitment goals; meeting/ exceeding trip setting goals; provider satisfaction; ensuring metrics are being met and/or initiatives are taken to meet the metricsTrack and report ambulance and Mobile Integrated Health implementation project progress and deliverablesProvide support with the client when neededEnsure providers are educated and trained in accordance with MTM and contract specific requirementsParticipate in planning, revisions, implementation and execution of updated amendments and/or regulationsFacilitate town halls, conventions and seminarsAct as ambulance subject matter expert for the company and stay up to date on industry trends and service expansion opportunitiesEnsure consistency in process and quality, and will monitor to ensure contract standards are met through service levels, provider and client satisfaction, and compliance of protocols and proceduresExecute on new implementations and client expansionsWhat you’ll need:Experience, Education & Certifications:High School Diploma or G.E.DPrevious experience in Emergency Medical Services (EMS) industryMinimum 5+ years previous experience in EMS or Ambulance Operations, Dispatch Operations, Logistics or Transportation (7+ years preferred)Intermediate level of proficiency or above with Microsoft Office applications, including Word, Excel, Outlook and PowerPointMust possess a valid driver’s licenseSkills:Must be results driven and able to communicate effectively with internal and external clients at all levelsAbility to prioritize, manage multiple tasks and projects, and meet deadlinesStrong focus on customers, accountability, teamwork, collaboration and decisivenessExcellent customer orientation, interpersonal and communication skills with strong follow throughAbility to handle a high level of sensitive and confidential matters tactfully and professionallyStrong organizational skills and ability to manage multiple projects simultaneouslyAbility to work well under pressure within a fast-paced environmentStrong critical thinking, problem solving and analytical skillsMust be a team player who thrives in a collaborative work environmentMust demonstrate a high level of professionalism and customer serviceMust demonstrate an ongoing positive attitude and demeanorAct as a brand ambassador for the companyMust demonstrate sound judgment and decision-making skillsExcellent public speaking and presentation skillsKnowledge of transportation logisticsMust be able to conduct inspections, audits, communicate issues, and corrective actions from an authoritative position but with professional courtesyEven better if you have:Clinical license or degree; Paramedic or EMT strongly preferredManagement experience, strongly preferredWhat’s in it for you:Health and Life Insurance PlansDental and Vision Plans401(k) with a company matchPaid Time Off and Holiday PayMaternity/Paternity LeaveCasual Dress EnvironmentTuition ReimbursementMTM Perks Discount ProgramLeadership Mentoring OpportunitiesAt MTM, we believe that taking care of our employees—and the people they love—is the foundation of a healthy, thriving organization. That’s why we’re proud to offer a comprehensive, people‑first benefits program designed to support every stage of your wellness journey.Salary Min: $65,440Salary Max: $75,000This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.#MTM