Regional Aftermarket Coordinator: Service & Parts Lead

Koenig Equipment; Knightstown (IN); On-site; USD 52,000 - 70,000; Full time

Job summary

Koenig Equipment in Knightstown, IN is seeking a Regional Aftermarket Coordinator to streamline service and parts requests across locations. The role focuses on coordinating information flow between Sales, Inventory Control, Parts, and Service to provide accurate cost, timing, and resources.

You will schedule work, create work orders with estimates, source parts, assign technicians, and monitor aging items.

Qualifications

• 2-3 years of experience working in a dealership.
• Excellent inter-personal, communication, and computer skills.
• Strong time management skills and proven ability to prioritize work.
• Excellent attention to detail and a commitment to standards.
• Passion for learning and continuous improvement.

Responsibilities

• Fully embrace and utilize systems, including John Deere Dealer Path, CDK IntelliDealer, and Koenig Connect.
• Field, schedule, and assign internal requests for Service to include accurate estimates of start dates, time required, and completion dates.
• Coordinate with Parts to source needed parts in advance of work beginning.
• Coordinate with Inventory Control to source needed attachments in advance to work beginning.
• Assign appropriate technicians for completion of work based upon direction from Service Managers and Service Writers.
• Ensure necessary requests related to delivery have been made and that Trucking requests are released timely.
• Monitor service workload for assigned locations and identify opportunities to re-balance workload.
• Monitor work in process and open sales and parts orders for assigned locations and engage local personnel in securing assistance to ensure timely completion of aged and/or completed items.
• Assist Learning & Development Coordinator and Coordinator of Technician Development in learning path execution for Parts and Service personnel in assigned locations.
• Assist with mentoring and coaching of Service Writers and Administrators for assigned locations.
• Other duties as assigned by Regional Aftermarket Manager

Skills

Interpersonal skills

Communication

Time management

Attention to detail

Continuous improvement

Tools

John Deere Dealer Path

CDK IntelliDealer

Koenig Connect

Job description

Koenig Equipment in Knightstown, IN is seeking a Regional Aftermarket Coordinator to streamline service and parts requests across locations. The role focuses on coordinating information flow between Sales, Inventory Control, Parts, and Service to provide accurate cost, timing, and resources.

You will schedule work, create work orders with estimates, source parts, assign technicians, and monitor aging items.