Regional Account Manager & Sales Support

FDH Aero; Santa Clarita (CA); On-site; USD 60,000 - 85,000; Full time

Job summary

FDH Aero is seeking an Associate Account Manager (Regional) to support the regional sales team by handling day-to-day account activities, coordinate orders, quotes, and customer inquiries, and drive incremental revenue within designated geographies.

This role emphasizes administrative facilitation, CRM accuracy, cross-functional collaboration, and timely delivery, with emphasis on maintaining relationships, order management, and pursuing annual quotas.

Qualifications

• High school diploma or equivalent.
• Experience in sales support, customer service, account coordination, or a related administrative/sales role preferred.
• Strong organizational skills with attention to detail and ability to manage multiple tasks in a fast-paced environment.
• Proficiency in Microsoft Office Suite and familiarity with ERP systems.

Responsibilities

• Own day-to-day sales process execution and operational support for assigned accounts within the geography/territory, including relationship management, needs identification, quoting assistance, order fulfillment, and issue resolution.
• Manage a portfolio of tail accounts to maintain service levels and drive incremental revenue.
• Perform comprehensive order management, including order entry, acknowledgments, verification, tracking/status requests, change orders, expedites, push-outs, re-buys, cancellations, shipping method changes, and drop shipment coordination with Supply Chain.
• Address open order reports, hold-for-release orders, customer portals, and incoming calls, while managing general customer inquiries.
• Support quotation entry, RMA entry, and LTA processes for regional accounts through data gathering, coordination, review, and follow-up.
• Execute sales activities and track progress to support achievement of annual quotas, including receiving and qualifying SDR leads.
• Collaborate with internal stakeholders to resolve account-specific issues and ensure timely delivery.
• Maintain CRM accuracy, monitor account health/metrics, and contribute to basic profitability and forecast reporting to support regional P&L visibility.
• Resolve customer inquiries, complaints, and service requests across assigned and tail accounts in a timely manner, escalating complex or high-impact matters to senior team members.

Skills

Sales support

Customer service

Account coordination

Microsoft Office Suite

ERP systems

Written communication

Verbal communication

Team collaboration

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

ERP systems

Job description

FDH Aero is seeking an Associate Account Manager (Regional) to support the regional sales team by handling day-to-day account activities, coordinate orders, quotes, and customer inquiries, and drive incremental revenue within designated geographies.

This role emphasizes administrative facilitation, CRM accuracy, cross-functional collaboration, and timely delivery, with emphasis on maintaining relationships, order management, and pursuing annual quotas.