Associate Account Manager

FDH Aero; Santa Clarita (CA); On-site; USD 60,000 - 85,000; Full time

Job summary

FDH Aero is seeking an Associate Account Manager (Regional) to support the regional sales team by handling day-to-day account activities, coordinate orders, quotes, and customer inquiries, and drive incremental revenue within designated geographies.

This role emphasizes administrative facilitation, CRM accuracy, cross-functional collaboration, and timely delivery, with emphasis on maintaining relationships, order management, and pursuing annual quotas.

Qualifications

• High school diploma or equivalent.
• Experience in sales support, customer service, account coordination, or a related administrative/sales role preferred.
• Strong organizational skills with attention to detail and ability to manage multiple tasks in a fast-paced environment.
• Proficiency in Microsoft Office Suite and familiarity with ERP systems.

Responsibilities

• Own day-to-day sales process execution and operational support for assigned accounts within the geography/territory, including relationship management, needs identification, quoting assistance, order fulfillment, and issue resolution.
• Manage a portfolio of tail accounts to maintain service levels and drive incremental revenue.
• Perform comprehensive order management, including order entry, acknowledgments, verification, tracking/status requests, change orders, expedites, push-outs, re-buys, cancellations, shipping method changes, and drop shipment coordination with Supply Chain.
• Address open order reports, hold-for-release orders, customer portals, and incoming calls, while managing general customer inquiries.
• Support quotation entry, RMA entry, and LTA processes for regional accounts through data gathering, coordination, review, and follow-up.
• Execute sales activities and track progress to support achievement of annual quotas, including receiving and qualifying SDR leads.
• Collaborate with internal stakeholders to resolve account-specific issues and ensure timely delivery.
• Maintain CRM accuracy, monitor account health/metrics, and contribute to basic profitability and forecast reporting to support regional P&L visibility.
• Resolve customer inquiries, complaints, and service requests across assigned and tail accounts in a timely manner, escalating complex or high-impact matters to senior team members.

Skills

Sales support

Customer service

Account coordination

Microsoft Office Suite

ERP systems

Written communication

Verbal communication

Team collaboration

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

ERP systems

Job description

About FDH Aero

FDH Aero is a trusted global supply chain partner for aerospace and defense companies, providing end-to-end supply chain solutions for OEM and aftermarket customers. With more than 55 years of experience and operations in 14 countries, we bring expertise across Commercial, Defense, Space, Business Aviation and Cargo through our specialized business divisions: Electronics, Hardware, Commercial Aftermarket, and Defense Aftermarket.

For more information, please visit the FDH Aero website.

Why Work Here?

• Fast‑paced & Impactful Work – Every decision helps keep aircraft flying and missions moving
• Driven Team & Culture – Supportive, driven colleagues who support you every step of the way
• High‑Growth Opportunities – We invest in your success with training and development
• Competitive Benefits Package – Includes medical, dental, vision insurance, Flexible Spending Accounts (FSA), 401k matching, wellness activities and more

At FDH Aero, we understand that the strength of our brand comes from our people, and our culture empowers every team member to contribute and grow. Our culture is rooted in five core values that begin with the words “We are” and include: service‑first, respectful, amplifiers, open‑minded and accountable.

Position Overview

The Associate Account Manager (Regional) supports the regional sales team by managing day‑to‑day account activities for assigned accounts within the designated geography or territory. This role focuses on administrative facilitation, internal coordination, and execution of sales processes under the guidance of senior team members. The position contributes to revenue growth by maintaining strong customer relationships, handling routine sales support tasks, and assisting in achieving account quotas.

What You’ll Do

• Own day‑to‑day sales process execution and operational support for assigned accounts within the geography/territory, including relationship management, needs identification, quoting assistance, order fulfillment, and issue resolution
• Manage a portfolio of tail accounts to maintain service levels and drive incremental revenue
• Perform comprehensive order management, including order entry, acknowledgments, verification, tracking/status requests, change orders, expedites, push‑outs, re‑buys, cancellations, shipping method changes, and drop shipment coordination with Supply Chain
• Address open order reports, hold‑for‑release orders, customer portals, and incoming calls, while managing general customer inquiries
• Support quotation entry, RMA entry, and LTA processes for regional accounts through data gathering, coordination, review, and follow‑up
• Execute sales activities and track progress to support achievement of annual quotas, including receiving and qualifying SDR leads
• Collaborate with internal stakeholders to resolve account‑specific issues and ensure timely delivery
• Maintain CRM accuracy, monitor account health/metrics, and contribute to basic profitability and forecast reporting to support regional P&L visibility
• Resolve customer inquiries, complaints, and service requests across assigned and tail accounts in a timely manner, escalating complex or high‑impact matters to senior team members

What You Bring

• High school diploma or equivalent
• Experience in sales support, customer service, account coordination, or a related administrative/sales role preferred
• Strong organizational skills with attention to detail and ability to manage multiple tasks in a fast‑paced environment
• Proficiency in Microsoft Office Suite and familiarity with ERP systems
• Excellent written and verbal communication skills for internal coordination and customer interactions
• Ability to work collaboratively in a team setting and follow established procedures and supervisory guidance
• Willingness to learn and adapt to sales strategies and account management best practices
• Flexibility to adapt to changing priorities in a fast‑paced environment

Special Requirements

• U.S. Citizen, U.S. Permanent Resident (Green Card holder) or asylee/refugee status as defined by 8 U.S.C. 1324b(a)(3) required.
• ITAR Requirement
• 120.15. Some positions will require current U.S. Citizenship due to contract requirements.

This position requires access to information that is subject to compliance with the International Traffic Arms Regulations (“ITAR”) and/or the Export Administration Regulations (“EAR”). In order to comply with the requirements of the ITAR and/or the EAR, applicants will be asked to provide specific documentation to verify U.S. person status under the ITAR and the EAR. A “U.S. person” according to their definition is a U.S. citizen, U.S. lawful permanent resident (green card holder), or protected individual such as a refugee, or asylee. See 22 CFR.

Job Type: Full Time

FDH Aero is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.