Regional Account Manager

Marceco, Ltd.; Grand Rapids (MI); On-site; USD 80,000 - 100,000; Full time

Job summary

Marceco, Ltd. is seeking a Regional Account Manager to join our Sales Team.

Based in the United States with primary operations in New York and Grand Rapids, MI, you will manage dealer accounts, promote Boost Mobile products, and drive revenue growth across a defined region. You will partner with Boost field teams, retailers, and internal departments to meet performance goals, analyze trends, and develop strategic sales plans.

Qualifications

• High school diploma or GED equivalent.
• 1–2 years of experience in the Cell Phone Industry.
• 3–5 years of experience in sales and account management.
• 3–5 years of experience in customer service.
• 1–2 years of experience in retail preferred.

Responsibilities

• Serves as the primary contact with Branded Door Dealer Principals and partners with the Director of Sales.
• Develops dealer growth and performance strategies for Boost Branded store distribution.
• Directs sales and performance; conducts training and reviews; communicates goals to accounts.
• Promotes new products and services to drive revenue and provides sales reporting and training as needed.
• Acts as liaison between Branded Dealer Principals and internal departments to meet needs.

Skills

Customer service

Sales

Account management

MS Office

Communication

Education

High school diploma

Tools

MS Office

Job description

Job Details: Position Type: Full Time, Education Level: High School, Salary Range: $80,000.00 - $100,000.00 Salary, Travel Percentage: Up to 50% , Job Shift: Day, Job Category: Sales, Do you like a fast-paced environment where there is an opportunity to grow your career, yet also the stability of a company that has been in business for over 30 years? If so, take a closer look at Marceco. We are a Direct Distribution Partner for Boost Mobile, a Wireless Products Provider and More! At Marceco we are in the business of connecting consumers to their universe through our Boost Mobile retailers and dealers. As the largest Direct Distribution Partner for Dish Wireless (which owns Boost Mobile), we have over 2,500 Boost dealer locations across the United States. Marceco is currently looking for an experienced Regional Account Manager to join our Sales Team, based in New York. Our corporate office is based in Grand Rapids, Michigan where we have most of our positions that support our field teams. We also have field sales and account roles across the US that work directly with our Boost retailers. The Regional Account Manager plays a pivotal role in driving revenue growth for the company. They are responsible for developing and maintaining strong relationships with assigned accounts within a specific region, strategically selling our products and services, and ensuring that retail locations meet performance expectations. By partnering with Boost Field teams, Leadership, Branded Retailers, and Authorized Retailers, they work to maximize sales potential and ensure the sales and performance expectations are communicated and met. Additionally, Regional Account Managers stay informed about market trends and competitor activity to develop effective sales strategies and identify new business opportunities.

Essential Responsibilities:

• Serves as the primary point of contact and maintains relationships with Branded Door Dealer Principals.
• Works closely with Director of sales to develop dealer growth and performance strategies for Boost Branded store distribution.
• Directs and manages the sales and performance; conducts training, and performance reviews; regularly communicates sales goals and objectives in a group or individual setting of assigned accounts.
• Introduce and promote new Products and Services as they are made available to drive additional revenue and engage their accounts by providing consistent sales reporting and training as needed.
• Serves as a liaison between Branded Dealer Principals and internal departments to ensure their needs are met.
• Participates in joint visits with Sales Account Managers to ensure that directives and initiatives are executed effectively; provides guidance on execution to encourage confidence and independence.
• Remains current on all sales processes, products, services, promotions, as available through the sales portal while adhering to company policies and procedures; ensures dealers are current on all sales processes, products, services, promotions, as available through the sales portal.
• Consults with dealer partners regarding financial results, hiring, staffing, marketing, store operations, and shares best practices.
• Analyzes business reports for trends and communicates findings to dealer partners to develop effective business plans.
• Serves as a liaison between the store and corporation to identify and resolve issues, including but not limited to finance, ePay, and inventory.
• Develops sales and training objectives for each dealer partner to build and achieve sales goals.
• Mentors and develops retail sales associates to ensure consistency and effectiveness of promotions.
• As initiated by Boost, Measure effectiveness through observation and sales metrics.
• Participates in on-going compliance projects; including but not limited to merchandising, accessory, authorized third-party services, and retail visitation requirements. Also ensures the Sales Account Manager meets internal monthly compliance requirements.
• Recruits and develops new retail partners within defined region, prospect for viable real estate for retail partners.
• Meets growth expectations for their assigned accounts and assigned region, consisting of acquisitions, and opening new retail locations.
• Plans and participates in events to create awareness within the community and drive traffic to retail locations; emphasis on increasing the customer base.
• Creates brand awareness and visibility of Marceco field support at retail locations via social media; encourages retail partners to establish a social media presence to showcase retail efforts.
• Analyzes sales metrics; creates strategy to drive the necessary behaviors during the sales process to increase customer retention; including, but not limited to, offering higher-quality products and services.
• Communicates effectively and with urgency; responds to email and phone communications in a timely manner.
• Develops and builds relationships with new and existing retail partners; typically includes a combination of electronic communication and in-person sales calls.

Non-Essential Responsibilities:

• Supports Regional Account Managers in other regions by providing account management, on a needed basis.
• Recruits retail partners and prospects for viable real estate in other defined regions, on an as needed basis.
• Other duties as assigned.

Supervision Received:

Limited Direction: Works from overall policies, goals, and budgetary limits. Virtually self-supervising with direct accountability for final results.

Supervisory Responsibilities:

• Advanced supervision: Determines work assignments, priorities, and procedures for subordinates. Responsible for assigning, scheduling, and ensuring the quality and quantity of work. Approves time off and schedule adjustments. Provides training and coaching

Qualifications: Education & Experience:

• High school diploma or GED equivalent
• One (1) to two (2) years of experience in the Cell Phone Industry.
• Three (3) to five (5) years of experience in sales and account management.
• Three (3) to five (5) years of experience in customer service.
• One (1) to two (2) years of experience in retail preferred.

Other Knowledge, Skills & Abilities:

• Proficient in MS Office suite of products.
• Strong overall knowledge of the technology, telecommunications, or electronics industry.
• Ability to communicate effectively both verbally and in writing in a clear, concise, understandable, and professional manner.
• Collaborative, with gentle yet effective negotiating skills. As an advisor, helps teams to understand compliance requirements, identify risks, and how to best mitigate those risks.
• Ability to adjust priorities and manage time wisely in a fast-paced environment.
• Ability to develop specific goals and plans to prioritize, organize, and accomplish assigned work for self and team.
• Ability to pay close attention to detail.
• Ability to interact positively with internal and external customers and use active listening skills.
• Ability to use problem solving skills and root cause analysis. Good decision-making skills.
• Ability to interact positively with a wide array of individuals from diverse cultural and socio-economic backgrounds.
• Ability to lead, motivate, and manage work teams to support organizational objectives and goals.
• Ability to develop and train work force, build relationships, utilize skills of workforce most appropriately.
• Advanced knowledge of company protocols, policies, and procedures.
• Ability to establish constructive and cooperative interpersonal business relationships with individuals working at varying levels of the organization.
• Ability and means to travel up to 70% of the time. Travel is generally in the local area

Core Competencies:

• Management: Ability to achieve desired outcomes by organizing individuals and setting goals and priorities to deliver results.
• Relationship Building: Ability to establish and maintain a good rapport and cooperative relationship with customers and co-workers.
• Accountability: Acceptance of responsibility and one's own actions.
• Self-Motivated: Ability to reach a goal or perform a task with little supervision or direction.
• Sales: Use of appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea from prospects and clients.