Regional Account Manager

Asurion; Denver (CO); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading company is seeking a Regional Account Manager in Denver, USA, who will act as a liaison between the company and wireless carriers. This role involves driving sales performance, building relationships, and executing strategic initiatives with approximately 60% travel required. Ideal candidates will have significant experience in sales and client management, preferably within the wireless retail sector. Strong communication, problem-solving, and organizational skills are essential for success in this dynamic position.

Qualifications

• Minimum of 5 years’ experience in Sales/Client Management.
• Wireless retail experience strongly preferred.

Responsibilities

• Drive point of sale performance growth through leadership engagement.
• Develop strong consultative relationships to influence sales strategy.
• Assess gaps in the sales process and develop growth strategies.

Skills

Communication

Problem Solving

Negotiation

Analytical Skills

Organizational Skills

Education

Bachelor’s degree

Tools

Microsoft Office Suite

Job description

Regional Account Manager

Location: Denver, USA (Remote+ 60% travel)

Act as a liaison and sales enabler between Asurion and a wireless carrier’s sales channel, focused on growth areas within the carrier-owned retail. This position will be responsible for driving point of sale performance growth through leadership engagement, deployment of sales strategy playbook, influencing sales growth through performance management discussions, and accelerating point of sales performance through field training & leadership coaching. This position will also work with internal Client Service team members and other internal cross-functional areas to identify growth opportunities and process improvements.

Essential Duties and Responsibilities:

• Relationship building and development
  • Develop strong consultative relationships (up to channel senior leadership level) to influence sales strategy, performance targeting, and front-line engagement
  • Navigate the channel organization to identify key influencers and develop a strong promoter network
  • Integrate into channel leadership meetings, staff calls, and performance readouts to drive advocacy and performance management
  • Cultivate strong partnerships with cross-functional groups (e.g., Marketing, Comm, L&D, and Operations) to roll out channel communications, training sessions, and channel support resources
• Playbook deployment
  • Instilling, shaping, deploying, and supporting specific initiatives and tactics to drive sales and growth
  • Partners with the client’s leadership team on developing and executing channel strategy that aligns with Asurion’s KPIs
  • Cultivate Champions program to build a network of high-performing advocates leveraging a certification program, support resources, and best practice calls
  • Collaborate with the Asurion Marketing team to develop a marketing strategy with channel-specific tools and training resources
• Point of Sale strategic development
  • Assess gaps in the current sales process and develop effective point-of-sale growth strategies to accelerate performance
  • Engage with top performers to isolate key best practices & identify correlations in effective sales behavior; then document and codify such best practices and ensure they are disseminated and adopted across all channels
  • Develop dynamic training programs aimed at ensuring sales reps (1) know and master product and the critical selling points of the pitch, (2) can identify cues and tee up customer conversations that will pave the way to offering Device Protection, (3) routinely offer the product in a combined recommended offer with Mobility & Home Internet
• Performance dialog
  • Engage with Sales Leaders and local management to assess performance and adjust the action plan accordingly
  • Develop and execute a leadership communication strategy highlighting high opportunity areas of growth and performance trends to accelerate sales performance

• Field Sales Training Support
  • Identify and engage high opportunity areas of the carrier-owned retail channel to drive incremental growth
  • Execute in-store & virtual training curriculum with store leadership, champions, and sales representatives
  • Promote awareness and utilization of key channel support resources
  • Establish a continuing education program for high opportunity accounts focusing on program knowledge, point of sales framework, and best practices

Candidate Profile

Experience/Expertise

• Minimum of 5 years’ experience in Sales/Client Management related role. Field experience strongly preferred
• Wireless retail experience strongly preferred. Related areas such as consumer electronics, warranty products, etc. also relevant

Competencies/skills

• Ability to work independently and demonstrate initiative
• Proven ability to effectively communicate with senior leaders and cross-functional groups internally, within the company, the customer, and the client
• Contact management, time management, and strong organizational skills
• Presentation skills to small and large groups, across all levels
• Problem solving, negotiation, and analytical skills
• Intermediate level abilities in Microsoft Office Suite and other client-related applications.

Mindset & behavior

• High energy
• Executive presence
• Able to motivate others and rally people behind a goal
• Collaborative team player
• Self-propelling and resourceful
• Organizational and execution rigor
• “Can do” mentality and persistence

Qualifications

• Bachelor’s degree preferred (concentration in Business, Marketing, or other relevant subject area is ideal)
• Availability and flexibility to travel within the assigned area of responsibility, with approximately 60% overnight travel