Training Specialist for Program Content and Communications

Health & Human Services; North Carolina; On-site; USD 55,000 - 97,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

NCFlex benefits

Paid vacation

Sick leave

Community service leave

Parental leave

Job summary

The North Carolina Department of Health and Human Services (DHHS) is seeking a Training Specialist to ensure FNS learning and implementation is clear, accurate, and usable for county workers. You will develop plain-language explanations, course materials, release notices, and maintained references.

Working with policy and training staff, you will adapt content for LMS and various instruction formats, review materials for accuracy, and coordinate with CQIS to support statewide and regional

Qualifications

• Bachelor’s degree and three years of training development experience or equivalent.
• Ability to write and edit clear, precise content while preserving policy and legal conditions.
• Experience coordinating release communications and tracking content versions.
• Ability to assess readability and tailor content for county workers and instructors.

Responsibilities

• Writes and edits explanations, course support materials and worker references from policy and learning objectives.
• Prepares release notices and implementation messages with policy and communications staff.
• Ensures materials are accurate, clear, accessible, and consistent with policy.
• Supports statewide and regional learning with concise explanations and presentations.
• Tests and revises materials based on learner feedback and accessibility needs.

Skills

Adult learning

Technical writing

Content editing

Policy communications

Education

Bachelor's degree + 3 years training development

Tools

LMS

Job description

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees.

It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

The purpose of this position is to ensure FNS learning and implementation is clear, accurate, and usable. The Training Specialist will develop plain-language explanations, course support materials, release notices and maintained reference content with policy, training and communications staff. The specialist explains program requirements and approved changes through examples and instructions that county workers can use in daily casework. The specialist identifies inconsistent language across materials and ensures counties can identify what changed, when it applies and where the current instruction is located. It supports statewide and regional learning and equips Continuous Quality Improvement Specialists (CQIS) to communicate with county staff.

Key responsibilities

• Learning and program content: Writes and edits explanations, course support materials and worker reference content from approved policy and learning objectives. Preserves necessary conditions and exceptions while using language the audience can apply. Partners with Human Services Business Information and Analytics (HSBIA) trainers to develop course explanations, video scripts, instructor materials and concise worker references. Adapts content for a learning management system (LMS), live instruction and independent use while preserving approved policy and learning objectives.
• Release and change communications: Prepares coordinated release notices and implementation messages with policy and communications staff. Explains the change, affected work, effective date and location of the maintained resource. Coordinates messages used by the training team and CQIS so counties receive consistent information. Routes public-facing or departmental communications through the responsible approval process.
• Editorial quality and maintenance: Reviews materials for accuracy, clarity, accessibility and consistency of terminology. Checks references and identifies statements that could be read more broadly than the approved policy permits. Maintains an organized content and version record with the manager. Identifies obsolete or conflicting materials and coordinates their correction with the owner.
• Instruction and urgent support: Supports statewide and regional learning with concise explanations and presentation materials. Prepares CQIS instructors to use approved communications in county delivery. Develops timely interim content with CQIS and policy staff for urgent needs, then incorporates the resolved information into maintained resources.
• Audience feedback and improvement: Tests whether workers can find and understand the information they need. Uses questions, content reviews and learner feedback to identify persistent communication gaps. Revises materials with the other specialists and tracks whether changes resolve the documented need.

Knowledge Skills and Abilities / Management Preferences

Salary Range: $55,221.00-$96,639.00

Recruitment Range: $55,221.00-$75,930.00

Candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed on the vacancy announcement.

The following Management Preferences are not required, but applicants that possess these skills are preferred.

• Demonstrated knowledge of adult learning and the development of explanatory materials for complex program requirements.
• Demonstrated ability to write and edit clear, precise content while preserving legal conditions and policy expectations.
• Experience coordinating subject matter reviews, release communications and tracking of various versions of content.
• Demonstrated ability to assess readability and usability and adapt content for county workers and training instructors with different learning needs.
• Prefer applicants with experience with county DSS operations, FNS policy training or training for a public assistance program and experience with developing staff learning materials, policy communications or maintained program references.

Position funded

Position is funded in part through federal funds.

Posting closes at 11:59 p.m. the night before the end date

About the NC Division of Child and Family Well-Being

The Division of Child and Family Well-Being (DCFW) brings together complementary NC Department of Health and Human services to support North Carolina’s children growing up safe, healthy, and thriving in nurturing and resilient families and communities.

Compensation and Benefits

• Health insurance options
• Standard and supplemental retirement plans
• NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis)
• Paid vacation
• Sick leave
• Community service leave
• Paid parental leave is available to eligible employees

Supplemental Contact Information

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders.

We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job.

For more information about DHHS: https://www.ncdhhs.gov/.

DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals.

Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

In accordance with the Governor’s Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved.

We invite all potential applicants to apply for positions for which they may be qualified.

Eligibility and Compliance

Applicants may be subject to a criminal background check.

All candidates selected for positions considered “Positions of Trust” will be subject to a criminal background check.

Applicants seeking Veteran’s Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.

Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing.

Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of their DD 256 or NGB 22, along with the state application.

Minimum Education and Experience

Bachelor’s degree from an appropriately accredited institution and three years of training development experience in a progressive training or teaching role; or an equivalent combination of education and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation.

The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.