Refund Clerk/Cashier

jacksonhospitalinternal; Montgomery (AL); On-site; USD 32,000 - 46,000; Full time

Job summary

Jackson Hospital is seeking a billing clerk to determine reimbursements and verify benefits for patient accounts. This role supports hospital revenue cycle by ensuring accurate insurance billing and patient payments.

Ideal candidates have healthcare clerical experience, strong data entry, and excellent customer service skills. The position requires attentiveness, reliability, and the ability to work with diverse teams across departments.

Qualifications

• High School diploma or equivalent with 1-2 years of healthcare clerical experience.
• Proficient in medical insurance billing and patient accounts.
• Strong customer service, communication, and attention to detail.

Responsibilities

• Determines reimbursement to patients and/or insurance companies for overpayments.
• Verifies insurance benefits and patient payments.
• Maintains billing records and reports with accuracy.

Skills

Clerical experience

Data entry

Customer service

Verbal communication

Attention to detail

Reading & writing

Relationship building

Education

High School Diploma or equivalent

Tools

Calculator

Typewriter

Data entry terminal

Telephone

Copier

Fax machine

Job description

Determines reimbursement to patients and/or insurance companies for over payments to the Hospital. Verifies insurance company benefits and patient payments

High School or equivalent 1-2 years of clerical experience in a healthcare setting, including insurance billing. Tools used ar as follows: calculator, typewriter, data entry terminal, telephone, copier, and fax. Proficiency with bookkeeping principles. Working knowledge of medical insurance billing and patient accounts. Excellent customer service telephone, and verbal communication skills. Above average attention to detail. Ability to form effective working relationships with employees, management, insurance company contacts, etc. Ability to read, write and follow verbal and written instructions. Ability to handle of various office reports, notebooks, files or file folders on a daily basis. Occasional use of year-to-date/cumulative type reports requiring light duty lifting of approximately 15-20 pounds. Manual dexterity and visual acuity necessary to review patient accounts and billing; visual acuity also necessary for filing and proofing documents; ability to sit for prolonged periods of time; verbal communications and hearing ability to communicate with a multitude of customers. Ability to meet attendance requirements of the job.