Refugee Resettlement | Case Aide

Catholic Charities of the Archdiocese of Galveston-Houston; Houston (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

Catholic Charities of the Archdiocese of Galveston-Houston is seeking a Case Aide to support the Refugee Resettlement program in the Houston area. The role blends administrative tasks, client support, and cultural sensitivity to help refugees achieve self-sufficiency, including housing, employment, and access to community resources.

You will collaborate with Case Managers and staff to maintain records, assist in reporting, coordinate appointments and orientations, and provide translation as

Qualifications

• Flexibility in work hours may be required to accommodate clients' schedules.
• Strong organizational skills with attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a diverse and multicultural environment.
• Understanding of the challenges faced by refugees and a commitment to supporting their successful resettlement.
• Basic computer skills (word processing, spreadsheet, and database software).

Responsibilities

• Assist clients with basic needs such as transportation, orientation, and accessing community resources.
• Serve as a liaison between clients and Case Managers, conveying important information and addressing client concerns.
• Provide translation and interpretation services as needed to facilitate communication between clients and program staff or external service providers.
• Offer emotional support and encouragement to refugees as they navigate the challenges of resettlement.

Skills

Flexibility

Organizational skills

Communication

Interpersonal skills

Cultural sensitivity

Basic computer skills

Job description

Catholic Charities is looking for the right people; people who wish to serve their community as a part of a family friendly organization doing good within the Houston-Galveston area. We attract and retain the best talent by investing in our employees. People of all faiths helping people in need.

Refugee Resettlement assists in helping create a home-away-from-home, we assist government-approved refugees in becoming self-sufficient through cultural orientation, job development, family reunification and resettlement.

The Case Aide will be supporting the activities and objectives of the Refugee Resettlement program. Working closely with Case Managers and other program staff, the Case Aide assists in ensuring the successful integration and self-sufficiency of refugees within the local community. This position involves a combination of administrative tasks, client support, and cultural sensitivity. The Case Aide is required to maintain a flexible, organized, and efficient work schedule and support the delivery of quality services to clients.

PRINCIPAL DUTIES

• Assist clients with basic needs such as transportation, orientation, and accessing community resources. Serve as a liaison between clients and Case Managers, conveying important information and addressing client concerns. Provide translation and interpretation services as needed to facilitate communication between clients and program staff or external service providers. Offer emotional support and encouragement to refugees as they navigate the challenges of resettlement.
• Assist to Maintain accurate and up-to-date client records, including case notes, progress reports, and required documentation for program compliance. Ensure that clients are properly enrolled in both the program’s internal and funder-provided database. Ensures that case files are opened and all documentation in the case file is accurate and completed in a timely manner.
• Assist in preparing and submitting reports to funding agencies or other stakeholders. Help clients on completing necessary forms and applications related to housing, employment, healthcare, and benefits.
• Participate in the development and delivery of cultural orientation sessions for clients, promoting understanding of local customs, laws, and resources. Foster a welcoming and inclusive environment for clients by demonstrating cultural sensitivity and respect for diversity.
• Coordinate logistics for client appointments, workshops, and events. Assist in coordinating transportation for clients to attend appointments, language classes, job interviews, and other essential activities. Provide orientations to clients on-site at locations such as banks, credit unions, apartments, and grocery stores to teach them how to carry out day-to-day functions such as depositing checks, withdrawing cash, opening accounts, using benefits cards, paying rent, paying utility bills, etc.
• Support Case Managers with administrative tasks such as scheduling, filing, and maintaining program materials. Perform other duties, as assigned by supervisor.

Qualifications

MINIMUM QUALIFICATIONS

• High school diploma or GED
• One (1) year experience in an administrative setting
• Valid Texas Driver’s License

Skills Requirements

• Flexibility in work hours may be required to accommodate clients' schedules.
• Strong organizational skills with attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a diverse and multicultural environment.
• Understanding of the challenges faced by refugees and a commitment to supporting their successful resettlement.
• Basic computer skills (word processing, spreadsheet, and database software). This position may involve working in an office setting as well as in the field, including visits to clients' homes or accompanying them to appointments.

Catholic Charities is an equal opportunity employer. We actively foster an environment that is free of racism, discrimination, bias, and harassment where all individuals are treated with dignity, safety, and respect. Successful applicant must comply with federal contractor vaccine mandate requirements.

The work you do will help us advocate for the vulnerable among us, a network of support services to people of all ages and from all walks of life and religious backgrounds.