Refugee Intake Specialist (Internal Applicants Only)

Jewish Family & Children's Service of Pittsburgh; Pittsburgh (Allegheny County); On-site; USD 38,000 - 52,000; Full time

Job summary

Jewish Family & Children6s Service of Pittsburgh (JFCS Pittsburgh) is seeking a Refugee Intake Specialist to manage intake/enrollment and track client participation within refugee employment programs. The role supports new client enrollment, data entry, and timely case notes, with interpretation assistance as needed.

The ideal candidate holds a bachelor’s degree in social services, has experience with refugee or immigrant services, and excels in organization, communication, and teamwork to

Qualifications

• Bachelor’s degree in social service, education, or related field.
• Experience in refugee or immigrant social services preferred.
• Bi-lingual a plus (esp. Arabic, Haitian Creole, Russian, Spanish, Swahili, Ukrainian).
• Excellent organizational and communication skills with ability to meet deadlines.
• Ability to work in a team with case workers, interpreters, and staff.

Responsibilities

• Manage intake and enrollment for new clients per funding/program requirements.
• Use interpretation services as needed.
• Monitor weekly activity participation and data entry.
• Follow up with employed clients at set intervals (e.g., 30, 60, 90 days).
• Prepare case notes and assist with program reports.

Skills

Organizational skills

Communication

Team collaboration

Adaptability

Bilingual (bonus)

Education

Bachelor’s degree in social service or related field

Job description

JFCS Pittsburgh

Since 1937, JFCS Pittsburgh has been pushing what’s possible in human services—combining compassion, innovation, and a relentless commitment to dignity and justice. We partner with people across the region to navigate life’s changes and challenges, ensuring that no neighbor has to navigate these difficulties alone.

We proudly serve job seekers, refugees and immigrants, individuals with disabilities, people experiencing food insecurity, those seeking mental health support, youth, and older adults. Through meaningful support and compassionate care, our goal is to help every person feel valued, empowered, and able to reach their full potential.

At JFCS, your work matters. You’ll join a team of passionate problem‑solvers and strategic thinkers who care deeply about people and aren’t afraid to rethink the way support is delivered. Here, creativity is encouraged, compassion drives every decision, and your impact is felt immediately in the community.

If you want your work to spark purpose, connection, and meaningful change—JFCS is where you can make it happen.

Position Summary:

The Refugee Intake Specialist is responsible for ensuring administrative functions related to program intake and data entry are documented and reported in accordance with funding and agency guidelines. This position is responsible for scheduling and completing program enrollment for eligible adults seeking employment assistance and/or case management support, and tracking activity participation on a weekly and monthly basis. Additionally, the position provides information, assistance, and referrals to refugee clients beginning their employment search as they begin to rebuild their lives.

Duties and Responsibilities:

• Conduct intake and enrollment for new clients in a timely manner and consistent with funding and program requirements.
• Comfortability using interpretation services, as needed.
• Responsible for monitoring client activity participation through weekly tracking and data entry.
• Assist with follow up of employed clients at specific times (ex. 30, 60, 90 days) to track retention progress.
• Responsible for completion of semi-annual Family Self-Sufficiency Plan (FSSP) check-ups for all clients.
• Assist with the completion of departmental and program reports on refugee employment outcomes.
• Coordinate client assignments and case flows across the refugee employment team.
• Troubleshoot issues related to client participation and record keeping across various programs.
• Maintain accurate written and electronic records in accordance with funding and agency requirements.
• Prepare case notes on all contacts with or on behalf of clients in a timely manner.
• Participate in departmental staff meetings, training, and professional development opportunities.
• Attend local, regional and national employment meetings and refugee resettlement conferences as needed.
• Assume other related duties as assigned.

Qualifications:

• Bachelor’s Degree in social service, education, or related field
• Experience in refugee or immigrant social services preferred
• Bi-lingual a plus (especially in Arabic, Haitian Creole, Russian, Spanish, Swahili, or Ukrainian)
• Excellent organizational and communication skills as well as ability to work under strict deadlines
• Ability to work as part of a team, including with case workers, employment developers, interpreters and others
• Sensitive to cultural differences of clients and staff from diverse backgrounds
• Reliable transportation required
• Able to work flexible hours.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.