Refugee & Immigrant Case Manager

Jobtailor; Pittsburgh (Allegheny County); On-site; USD 45,000 - 65,000; Full time

Job summary

Jobtailor is seeking a dedicated Case Manager to support refugees and immigrants across Allegheny and Washington Counties. You will conduct comprehensive client assessments, enroll clients in case management programs, and develop individualized plans focused on self-sufficiency.

You will coordinate services with partner agencies, assist with benefits renewals and housing applications, and conduct home visits.

Qualifications

• Experience providing services to refugees and immigrants in the United States or overseas is preferable.
• Excellent spoken and written English.
• Top-level organizational and communication skills.
• Ability to work under strict deadlines.
• Access to a vehicle is required.
• First-person immigrant experience is a plus.
• Bachelor’s Degree is a plus.

Responsibilities

• Conduct comprehensive client assessments and enroll clients in case management and refugee employment programs.
• Develop individualized short- and long-term case management plans focused on self-sufficiency.
• Provide referrals and coordinate services with partner agencies, county providers, schools, healthcare systems, and government entities.
• Assist clients with benefits renewals, subsidized housing applications, medical appointments, and public transportation.
• Facilitate home visits and educate clients according to service plans and goals.
• Advocate for clients to understand and access available resources.
• Collaborate with interpreters, volunteers, mentors, interns, caseworkers, and employment specialists.
• Travel across Allegheny County and Washington County for in-person meetings, group sessions, and office hours.
• Facilitate individual and group sessions supporting learning, resource sharing, skill-building, and social connection.
• Participate in outreach to immigrant and underserved communities.
• Maintain accurate service, progress, and milestone documentation in Apricot and paper files.
• Ensure confidentiality and privacy compliance.
• Support volunteers, mentors, and interns involved in program activities.
• Perform additional tasks supporting program goals and the organizational mission.

Skills

Case Management

Client Advocacy

Cultural Sensitivity

Documentation Management

Organizational Skills

Communication Skills

Patience

Creativity

Curiosity

Education

Bachelor’s Degree

Tools

Apricot

Job description

Jobtailor is seeking a dedicated Case Manager to support refugees and immigrants across Allegheny and Washington Counties. You will conduct comprehensive client assessments, enroll clients in case management programs, and develop individualized plans focused on self-sufficiency.

You will coordinate services with partner agencies, assist with benefits renewals and housing applications, and conduct home visits.