Immigrant & Refugee Case Navigator

Jobtailor; Portland (OR); On-site; USD 42,000 - 65,000; Full time

Job summary

Jobtailor in Portland, OR is seeking a dedicated case manager to support new arrivals and immigrant families in accessing housing, government programs, and essential services. You will conduct intake, assess eligibility, and navigate clients through paperwork and transitions.

Responsibilities include outreach, advocacy with service providers, and collaboration with internal and external partners to ensure timely access to resources.

Qualifications

• Fluency in English and a 2nd language commonly spoken by immigrants and refugees required.
• Must pass extensive Background Check.
• Must possess a valid driver’s license and verification of current auto-insurance and have full use of automobile during work hours.
• Experience working with refugee and immigrant communities, particularly new arrivals.
• Experience with case management and resource referral.
• Experience working with individuals and families navigating daily tasks.
• Ability to discuss sensitive topics with care and respect.
• Experience communicating with individuals with various backgrounds, community focused alignments, community traditions, and income and opportunity status.
• Strong computer skills including proficiency in the use of Microsoft programs and applications.
• Strong communication skills in a multilingual, multi-background organization.

Responsibilities

• Provide essential case management support to new arrival individuals and families.
• Help clients navigate community resources and advocate on their behalf with service providers.
• Engage in outreach and community engagement to ensure communities have access to programs.
• Provide pre-planning for new arrivals including connection to housing programs and initial paperwork.
• Complete intake of clients, screen for eligibility, and complete all intake paperwork.
• Support enrollment in necessary government programs (e.g., social security, TANF, SNAP, WIC, Medicaid).
• Meet with clients in their homes and community locations as needed.
• Track participation and program metrics in relevant tracking and reporting documents.
• Make referrals to both internal IRCO programs or external partners as needed.
• Participate in case reviews with team members and complete all required closing documentation.

Job description

Jobtailor in Portland, OR is seeking a dedicated case manager to support new arrivals and immigrant families in accessing housing, government programs, and essential services. You will conduct intake, assess eligibility, and navigate clients through paperwork and transitions.

Responsibilities include outreach, advocacy with service providers, and collaboration with internal and external partners to ensure timely access to resources.