Refugee Cultural and Community Liaison

Gulf Coast Jewish Family and Community Services; Miami (FL); On-site; USD 60,614,000 - 64,747,000; Full time

Benefits offered by this job

15 PTO Days per year

13 Paid Holidays

Medical, Dental & Vision insurance

Flexible Spending Accounts

Job summary

Gulf Coast JFCS in Miami seeks a dedicated professional to coordinate access to medical, legal, mental health, educational, and social services for children and families. You will assist with enrollment, service planning, and ongoing case management, while coordinating transportation and community outreach.

The role emphasizes trauma-informed practice, collaboration with partners, and robust documentation to meet funder requirements. Excellent bilingual communication is highly valued.

Qualifications

• High school diploma or equivalent; a Bachelor’s degree in social services or related field preferred.
• Two (2) years of relevant experience or combination of education and life experience.
• Bilingual, preferably Spanish or Haitian Creole.
• Experience with refugees and immigrants preferred.
• Ability to handle stressful client situations and trauma exposure.
• Professional, courteous interaction with clients, partners and colleagues.
• Knowledge of community resources and strong communication skills.
• Able to advocate and liaise with health and social service systems.
• Proficient in Microsoft Office and data-tracking systems.
• Combination of office and field time within service area.

Responsibilities

• Determine needs for medical, legal, mental health, educational, and social services.
• Assist clients with enrolling in services per their service plans.
• Enroll eligible clients by completing required forms.
• Provide orientation to newly enrolled clients.
• Help clients develop individualized service plans to achieve self-sufficiency.
• Conduct quarterly assessments of service plans.
• Provide case management to enrolled clients.
• Assess transportation needs and arrange transport when needed.
• Accompany clients to appointments.
• Maintain client case files per funder regulations.
• Conduct community outreach and mental health first aid using trauma-informed principles.
• Prepare and document financial assistance provided toward client goals.
• Complete funder and agency forms.
• Ensure grant guidelines are followed and deadlines met.
• Perform other duties as assigned.

Skills

Bilingual

MS Office

Driver's license

Education

Bachelor's degree preferred

Tools

Microsoft Office

Data tracking systems

Job description

Are you excited by the prospect of working for an organization that truly values your contributions, provides opportunities for growth and development, AND gives you a chance to make a difference in the lives of children and families?

WHAT YOU WILL DO:

• Determine the needs for medical, legal, mental health, educational, and social services.
• Assist clients with enrolling in services that are geared towards their service plans.
• Enroll eligible clients by completing all necessary forms.
• Provide orientation to newly enrolled clients.
• Assist clients in developing individualized service plans so that they may achieve self-sufficiency.
• Conduct quarterly assessments of service plans.
• Provide case management to clients enrolled in the program.
• Assess client transportation needs and provide transportation when needed.
• Accompany clients to appointments.
• Maintain case files for each client in accordance with funder regulations and as required by the agency.
• Conduct community outreach and provide mental health first aid using trauma-informed principles.
• Prepare and document financial assistance provided towards client’s goals.
• Complete funder and agency forms.
• Ensure that all grant guidelines are followed, and deadline dates are met.
• Perform all other duties as assigned.

WHAT WE OFFER:

• $21.63 per hour
• 15 PTO Days per year
• 13 Paid Holidays
• Medical, Dental & Vision insurance
• Healthcare Concierge
• Financial Wellness Program
• Dependent Care Flexible Spending Account
• Immediate eligibility for 403b Savings Plan with 25% match
• Supplementary Accident, Hospital Indemnity and Specified Disease insurance
• Paid Life/AD&D insurance
• Pet, Legal and Identity Theft programs
• Continuous training and professional development opportunities
• Mileage Reimbursement
• An opportunity to make the world a better place!

WHAT YOU WILL NEED:

• High school diploma or equivalent.
  • A Bachelor’s degree in social services or a related field is preferred.
• Two (2) years of successful relevant experience, or a combination of education and life experience required.
• Bilingual, preferably in Spanish and/or Haitian Creole.
• Previous experience working with refugees and immigrants preferred.
• Ability to work under stressful client situations and exposure to client trauma.
• Ability to deal professionally, courteously, and efficiently with community partners, clients, and other employees.
• Knowledge of community organization and resources.
• Strong verbal and written communication skills.
• Ability to advocate and liaise with health and social service systems.
• Proficient in Microsoft Office applications (Word, Excel, Outlook) and familiar with data-tracking systems.
• A combination of the standard office environment and ‘field’ time within the service delivery area to perform the above-outlined responsibilities.
• As a requirement of this position, you may be required to use your personal car to transport clients. Must have a valid driver's license with auto insurance coverage.

WHO WE ARE:

From babies to seniors, Gulf Coast JFCS serves all people in need, regardless of race, religion, culture, or gender identity. Our programs span a broad spectrum of human services, including behavioral and mental health, child welfare and adoption, family support, job and employment transition, housing, food, transportation, and home care assistance for the elderly.

Gulf Coast JFCS strives to offer opportunities to gain field experience and direct client contact hours for both Bachelor’s and Master’s level practicum and internships. For license-eligible candidates, we may provide both individual and group supervision from a Board-Certified qualified supervisor to help fulfill state requirements, at no cost to the employee, depending on staff availability and scheduling capacity.

Gulf Coast JFCS is committed to maintaining a work environment free of harassment, discrimination, and inappropriate behavior. Gulf Coast JFCS will not tolerate discrimination against its employees on the basis of their race, color, sex, age, religion, national origin, disability, marital status, pregnancy, veteran status, citizenship, gender identity, sexual orientation, workers’ compensation status, or any other characteristic protected by federal, state, or local law.

Background Screening Requirements: It is our policy at Gulf Coast JFCS that any candidate being considered for employment must successfully complete the organization’s background screening requirements, including drug screening and applicable motor vehicle checks. Gulf Coast JFCS is a Florida Care Provider of the Department of Children and Families (DCF), Agency for Health Care (AHCA), and the Department of Elder Affairs (DOEA), which requires all candidates to undergo fingerprinting through the Florida Care Provider Background Screening Clearinghouse. To learn more about the Clearinghouse, please visit: HB531 | Florida Agency for Health Care Administration

Gulf Coast JFCS is an Equal Opportunity Employer, Drug-Free Workplace, and E-Verify employer.