Refugee Cash Assistance Program Specialist

World Relief; Austin (TX); Hybrid; USD 41,000 - 52,000; Full time

Benefits offered by this job

Benefits package

Employee discount program

Job summary

World Relief is seeking a CMA Case Specialist in Austin to administer Refugee Cash Assistance for eligible clients and support services for refugees and immigrants. The role collaborates with the Austin team to ensure timely, accurate processing and client guidance.

The position requires strong interpersonal skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. Hybrid work schedule, with in-office and remote days, is available.

Qualifications

• Excellent interpersonal and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and organized workload.

Responsibilities

• Receive CMA program referrals and schedule enrollments in Austin and at clients’ residences.
• Coordinate interpreters for program enrollments.
• Complete CMA enrollments and explain program services, rules, rights, and responsibilities to clients.
• Provide brief orientation on assistance payments and procedures.
• Enter client data into TXOR ClientTrack and internal systems.
• Maintain and manage a caseload of multiple clients and ensure monthly compliance.

Skills

Interpersonal skills

Communication skills

Detail-oriented

Job description

World Relief is seeking a CMA Case Specialist in Austin to administer Refugee Cash Assistance for eligible clients and support services for refugees and immigrants. The role collaborates with the Austin team to ensure timely, accurate processing and client guidance.

The position requires strong interpersonal skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. Hybrid work schedule, with in-office and remote days, is available.